Plugin doesn't function with Python 2.6

[smcbutler]

hi, i'd love to get this plugin working but it doesn't seem to want to work. i've added the configuration as described by the documentation and get this in the trac.log file when i go to a ticket i own

2010-10-07 01:44:55,824 Trac[plugin] DEBUG: Canned Responses at initialization: {u'mailsupportreq': {u'comment': u'Would it be possible to run VersIC->MailSupport from the Library manager?', 'operations': [], u'name': u'Please send a MailSupport', 'default': 0, 'newstate': u'new', 'oldstates': [u'new', u'assigned'], u'type': u'MailSupport', 'id': u'mailsupportreq', u'permissions': [u'TRAC_ADMIN']}}

2010-10-07 01:44:55,824 Trac[api] DEBUG: action controllers for ticket workflow: ['ConfigurableTicketWorkflow']

Where am I supposed to see the Canned response widget show?

One issue might be that I'm on Python 2.6 and am using the 2.5 egg. I was hoping this would work and i haven't seen messages suggesting that's an issue. Can you advise?

[John Bailey]

You almost certainly need to build a python 2.6 egg for the plugin. I saw similar issues with a number of trac plugns when moving from python 2.4 to 2.5, so I expect the same would hold true with a move from 2.5 to 2.6.

When the plugin works, you'll see a "canned response" option in the "Action" area at the bottom of open ticket pages.