# Ticket #9972 (closed defect: fixed)

Opened 1 year ago

## Error in installation of plugin

Reported by: Assigned to: anonymous walnut normal ChildTicketsPlugin normal mesut.acikkol@gkfx.com, rjollos 0.12

### Description

Hi , I am getting the error in the picture attached.

## Change History

### 04/17/12 18:19:51 changed by anonymous

• release changed from 0.11 to 0.12.

### 04/17/12 19:33:28 changed by anonymous

• cc set to mesut.acikkol@gkfx.com.

### 04/20/12 21:56:23 changed by walnut

Hi

I notice you get the same error at the beginning of your installs (I think when you're installing Python itself?). I've no experience of installing python and trac on windows but my guess is it is a configuration issue with easy_install ??

Can you try installing some other plugins and see if it brings the same issue.

The other thing you can try, is to remove the requirement on the Python version in the 'setup.py file:

install_requires = ['Trac>=0.12', 'Genshi>=0.5', 'Python>=2.4'],


Would be changed to:

install_requires = ['Trac>=0.12', 'Genshi>=0.5'],


Please try both these and post feedback

Regards Mark

### 04/20/12 23:50:00 changed by rjollos

• cc changed from mesut.acikkol@gkfx.com to mesut.acikkol@gkfx.com, rjollos.

### 04/23/12 10:17:51 changed by anonymous

Hi, Thanks you for your suggestions. It helps me alot. Now i am facing with another problem . When i go to the admin panel/Child Tickets Plugin/Parent Types and click on a status it opens a blank page and showing and error like "Environment not found" ..

(In [11516])

Release 2.5.2

- See #9972

### (in reply to: ↑ 6 ) 04/27/12 21:10:36 changed by anonymous

Ooops ... thanks for spotting that openshark! Sloppy of me...

@Ticket Requestor: Does this change he problem you are seeing at all?

### 07/23/12 21:48:11 changed by walnut

• status changed from new to closed.
• resolution set to fixed.

### Add/Change #9972 (Error in installation of plugin)

Change Properties