Contents
Support for Pending Tickets
Notice: This plugin is unmaintained and available for adoption.
Description
This plugin manages tickets with status Pending. If the reporter doesn't reply within the specified timeframe, the ticket will be closed automatically. If the reporter replies to the ticket, the status is changed from Pending (to New, by default).
Bugs/Feature Requests
Existing bugs and feature requests for PendingTicketPlugin are here.
If you have any issues, create a new ticket.
| defect |
4 / 4 |
|
|---|---|---|
| enhancement |
1 / 1 |
Download
Download the zipped source from here.
The plugin is also available on PyPI.
Source
You can check out PendingTicketPlugin from here using Subversion, or browse the source with Trac.
Installation
General instructions on installing Trac plugins can be found on the TracPlugins page.
You will need to enable the plugin in your trac.ini file:
[components] removepending.* = enabled
Configuration
Configure your ticket workflow to include a pending status. For example:
[ticket-workflow] pending = new,assigned,accepted,reopened -> pending pending.permissions = TICKET_MODIFY
Specify the status for tickets when pending is removed:
[ticket] pending_removal_status = new
Create a cron script to automatically close tickets:
#!/bin/bash TRAC_ENV=/somewhere/trac/project MAX_AGE=14 trac-admin $TRAC_ENV ticket close-pending $MAX_AGE
Recent Changes
Author/Contributors
Author: datallah
Maintainer: none (needsadoption)
Contributors:
