Create New Ticket
Stop!
Be sure to set the component of your ticket to the name of the hack you have a grievance with. Most hack pages will have a link specifically for creating new tickets against them. Use it.
If you do not do this it is highly likely that the hack author will not be aware of your ticket and it will be ignored.
Support and installation questions should be asked on the mailinglist or IRC channel, not filed as tickets.
Note: See
TracTickets for help on using
tickets.