Changes between Version 5 and Version 6 of AgiloTicketReportPlugin

Timestamp:

Sep 23, 2009, 10:04:16 AM (15 years ago)

Author:

Tod Jiang

Comment:

--

AgiloTicketReportPlugin

@@ -10 +10 @@
 ==== None working time =  from 18 pm to next day 9 am of working days, Sta, Sun, Holidays(Manual configure) ====
 == Ticket Work Flow ==
-==== ''Desc: O = open, As = assigned, A = accepted, C = closed, R = reopened'' ====
-[[Image(ticket_report_flow.JPG)]]
 
-Although standard process is O-->As-->-->A-->C-->R-->A-->C, but there are still some tickets do not follow the rule.
+Add "pending" status for ticket
+
+[[Image(ticket_flow_chart2.PNG)]]
+
+Although standard process is O-->As-->A-->C-->R-->A-->C, but there are still some tickets do not follow the rule.
 
 line1 = T4