#10617 closed defect (invalid)

gaierror: [Errno -2] Name or service not known

Reported by: anonymous Owned by: hasienda
Priority: normal Component: AccountManagerPlugin
Severity: normal Keywords: email notification
Cc: Trac Release: 0.12


How to Reproduce

While doing a POST operation on /register, Trac issued an internal error.

(please provide additional details here)

Request parameters:

{'__FORM_TOKEN': u'd32eaf122e7d05bdd564f9d9',
 'action': u'create',
 'email': u'',
 'name': u'cad',
 'password': u'afa',
 'password_confirm': u'afa',
 'username': u'afaa'}

User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4

System Information

Trac 0.12.2
Babel 0.9.6
Docutils 0.7
Genshi 0.6
mod_python 3.3.1
psycopg2 2.4.2
Pygments 1.4
Python 2.7.2+ (default, Jul 20 2012, 22:32:25)
[GCC 4.6.1]
pytz 2010b
RPC 1.1.2-r12168
setuptools 0.6
Subversion 1.6.12 (r955767)
jQuery 1.4.2

Enabled Plugins

TracAccountManager 0.3.2
TracPyDotOrgTheme 2.0
TracReportManager 0.1
TracThemeEngine 2.0.1
TracTicketTemplate 0.7
TracWikiPrintPlugin 1.9.2
TracXMLRPC 1.1.2-r12168

Python Traceback

Traceback (most recent call last):
  File "/usr/local/lib/python2.7/dist-packages/Trac-0.12.2-py2.7.egg/trac/web/", line 511, in _dispatch_request
  File "/usr/local/lib/python2.7/dist-packages/Trac-0.12.2-py2.7.egg/trac/web/", line 237, in dispatch
    resp = chosen_handler.process_request(req)
  File "/usr/local/lib/python2.7/dist-packages/TracAccountManager-0.3.2-py2.7.egg/acct_mgr/", line 456, in process_request
    _create_user(req, self.env)
  File "/usr/local/lib/python2.7/dist-packages/TracAccountManager-0.3.2-py2.7.egg/acct_mgr/", line 148, in _create_user
    acctmgr.set_password(username, password)
  File "/usr/local/lib/python2.7/dist-packages/TracAccountManager-0.3.2-py2.7.egg/acct_mgr/", line 295, in set_password
    self._notify('created', user, password)
  File "/usr/local/lib/python2.7/dist-packages/TracAccountManager-0.3.2-py2.7.egg/acct_mgr/", line 458, in _notify
    getattr(l, func)(*args)
  File "/usr/local/lib/python2.7/dist-packages/TracAccountManager-0.3.2-py2.7.egg/acct_mgr/", line 39, in user_created
    notifier.notify(username, 'New user registration')
  File "/usr/local/lib/python2.7/dist-packages/TracAccountManager-0.3.2-py2.7.egg/acct_mgr/", line 89, in notify
    NotifyEmail.notify(self, username, subject)
  File "/usr/local/lib/python2.7/dist-packages/Trac-0.12.2-py2.7.egg/trac/", line 324, in notify
    Notify.notify(self, resid)
  File "/usr/local/lib/python2.7/dist-packages/Trac-0.12.2-py2.7.egg/trac/", line 226, in notify
    self.send(torcpts, ccrcpts)
  File "/usr/local/lib/python2.7/dist-packages/Trac-0.12.2-py2.7.egg/trac/", line 469, in send
  File "/usr/local/lib/python2.7/dist-packages/Trac-0.12.2-py2.7.egg/trac/", line 119, in send_email
    self.email_sender.send(from_addr, recipients, message)
  File "/usr/local/lib/python2.7/dist-packages/Trac-0.12.2-py2.7.egg/trac/", line 150, in send
    server = smtplib.SMTP(self.smtp_server, self.smtp_port)
  File "/usr/lib/python2.7/", line 249, in __init__
    (code, msg) = self.connect(host, port)
  File "/usr/lib/python2.7/", line 309, in connect
    self.sock = self._get_socket(host, port, self.timeout)
  File "/usr/lib/python2.7/", line 284, in _get_socket
    return socket.create_connection((port, host), timeout)
  File "/usr/lib/python2.7/", line 553, in create_connection
    for res in getaddrinfo(host, port, 0, SOCK_STREAM):
gaierror: [Errno -2] Name or service not known

Attachments (0)

Change History (2)

comment:1 Changed 23 months ago by rjollos

  • Cc hasienda removed
  • Component changed from SELECT A HACK to AccountManagerPlugin
  • Owner set to hasienda

comment:2 Changed 23 months ago by hasienda

  • Keywords email notification added
  • Resolution set to invalid
  • Status changed from new to closed

While the trace-back springs from a call of AcctMgr during a new-user-registration action, it runs fine through TracNotification. The failure is in the sender socket inititialization for the configured SMTP client. doesn't work, obviously for the getaddrinfo doesn't yield a valid connection, right? So this is most likely a local installation/configuration issue, and the OP needs to fix the email setup in [notification] rather than hoping that this is a plugin issue.

As a side-note, please don't let us without

  • some human-written not about the issue and how to reproduce
  • a valid email address, since anonymous bug reports tend to not work for plugin maintainers - they have a hard time to reach back to the reporter, if they get any additional feedback on the subject at all

so all-in-all this is a negative example, how you shouldn't throw your issues back at developers, respectfully.

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