Notification on new created tickets only
|Reported by:||ellen.andersson@…||Owned by:||hasienda|
|Severity:||normal||Keywords:||new ticket email|
I would love to have the option to subscribe for certain events/changes for all tickets belonging to a particular type. Mainly the event "new ticket" is intresting for my usage, but to make it a general solution one should be able to opt in for a selection of changes, i.e close, accpet,assinged, etc.
As it is today, in order to get notifications on new tickets I will aslo receive notification for ALL changes made to all tickets of that ticket type, and that is not good at all when having a lot of tickets.
And still, it is of high value to receive an email when a new ticket has been created.