Modify

Opened 6 years ago

Closed 6 years ago

Last modified 6 years ago

#3175 closed defect (invalid)

Hous added filed is not saved into ticket_custom table in database

Reported by: nagaraju.mudireddy@… Owned by: bobbysmith007
Priority: highest Component: TimingAndEstimationPlugin
Severity: major Keywords:
Cc: Trac Release: 0.10

Description

Hi
When ever I created a new ticket or modified old ticket the total no of hours added filed in Timing And Estimation plugin is not saved into database (hours filed in ticket_custom table ). even though it saving total_hours and remaining fields perfectly.

What should I do to save this hours filed too to database.

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Change History (2)

comment:1 Changed 6 years ago by bobbysmith007

  • Resolution set to invalid
  • Status changed from new to closed

I am not sure I understand the problem:

  • Do you not see hours on the ticket? (This is expected)

or

  • Do you not see hours on the billing reports (This is not expected)

The "Add Hours to Ticket" field should always appear blank, because the software keeps track of the sum (total hours). In the database there should still be a record made that we use to build the "billing" reports on the Management screen.

Hope this helps, please reopen if I have misunderstood or you still have problems.

Russ

comment:2 Changed 6 years ago by bobbysmith007

Also, if you still have issues, please post relevant versions numbers of trac, t&e plugin and database backend.

Thanks

Russ

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