Opened 4 years ago
Email Changes in Ticket
|Reported by:||shubham_chakraborty@…||Owned by:||sinnvoller|
This is in reference to ticket #6201
Please try making a ticketTeamdispatcher plugin send out notifications for subsequent changes done to the ticket to the Team selected.
This is because the point of having edit notifications being sent is that for example, 10 people on a team working on a ticket to solve...if subsequent notifcation arent sent, then unless each and everyone explicitly watches (watchlist plugin) or start working on it (worklog plugin), the ticket status remains unknown to them till the next time he checks on it. So upon closure by another member(with ticket_modify perm ofcourse), the other members could simply be working on an already closed ticket.
Also,if the Team needs to be changed, that is a new team to be assigned if the current team isnt capable..or as for corporate environments (ticket transferred between Onsite and Offshore members). In these cases, notifications for changes ALSO would be appreciated.