Ticket Team Dispatcher

Description

Ticket Team Dispatcher is a plugin for easy ticket-distribution. Instead of assigning tickets directly to owners, you can assign the ticket to a special team via a custom field.

The difference between a standard trac custom select field and the Ticket Team Dispatcher field (ttd-field) is, that the ticket-admin can specify, which users are in the teams. On Creation of a ticket trac will also mail its status to all of the users in the team, according to the selected team.

IMPORTANT:

• Since Version 0.2 this plugin needs UserManagerPlugin, because it uses its API to manage the user-team relations.
• The admin interface of Ticket Team Dispatcher will automatically create and update the custom-field. You must not modify the options of this select field from the custom-field admin page, but the ticket team dispatcher admin page.

Bugs/Feature Requests

Existing bugs and feature requests for TicketTeamDispatcherPlugin are here.

If you have any issues, create a new ticket.

Download

Download the zipped source from here.

Source

You can check out TicketTeamDispatcherPlugin from here using Subversion, or browse the source​ with Trac.

Example

TBA

Recent Changes

[7158] by sinnvoller on 2009-11-17 19:48:49

whoops, forgot some debug messages :)

[7157] by sinnvoller on 2009-11-17 19:44:59

TTD uses now the userdatabase of UserManagerPlugin.
Mails will be forwared according to a user-team-matrix.

[4918] by sinnvoller on 2008-12-02 13:03:46

Initial commit

Author/Contributors

Author: sinnvoller
Contributors: