how to set and action (for workflow) via xmlrpc

[sanjay]

Hi,

I cannot figure out how to change the ticket status (e.g. reassign to someone) via xmlrpc.

I am trying to use: array ticket.update(int id, string comment, struct attributes={}, boolean notify=False)

the api says: Update a ticket, returning the new ticket in the same form as getTicket(). Requires a valid 'action' in attributes to support workflow.

what should the attributes structure look like exactly? I assume a valid action would mean 'reassign'. But I cant figure out how I need to pass the parameters into the api. I hope someone can help!

I am usinc xmlrpc via c# and have a standard workflow.

accept = new,assigned,accepted,reopened -> accepted
accept.operations = set_owner_to_self
accept.permissions = TICKET_MODIFY
leave = * -> *
leave.default = 1
leave.operations = leave_status
reassign = new,assigned,accepted,reopened -> assigned
reassign.operations = set_owner
reassign.permissions = TICKET_MODIFY
reopen = closed -> reopened
reopen.operations = del_resolution
reopen.permissions = TICKET_CREATE
resolve = new,assigned,accepted,reopened -> closed
resolve.operations = set_resolution
resolve.permissions = TICKET_MODIFY

[osimons]

Mailing list would be better for "support" issues...

Anyway, the basic idea is:

1. Use ticket.getActions(int id) to get all available actions for the ticket. The documentation for this command says: "Returns the actions that can be performed on the ticket as a list of [action, label, hints, [input_fields]] elements, where input_fields is a list of [name, value, [options]] for any required action inputs.". It will return the actions allowed by the user on the ticket in current state, and with any additional fields - like the web form does.
2. To attributes you add 'action', for instance 'reassign'. But, as from 1. above you would see that reassigning includes a separate input field, that field must also be added. So, the minimum attributes posted would need to be {'action': 'reassign', 'action_reassign_reassign_owner': 'osimons'}.

OK?