Modify

Opened 5 years ago

Closed 3 months ago

#10613 closed enhancement (wontfix)

Use updater's name and email in ticket notifications

Reported by: Steffen Hoffmann Owned by:
Priority: normal Component: AnnouncerPlugin
Severity: normal Keywords: email notification
Cc: Ryan J Ollos, Mark Potter Trac Release: 0.11

Description

As originally reported in t:#8360, it would be nice to use updater's name and email for 'From:' and/or 'Reply-to:' email message headers.

This is deemed useful to easily see, who was modifying a ticket in a list of messages. Also, it enables easy reply directly to the change/comment author.

Especially care for Mark Potter's suggestions on improving the feature (see t:#10578), that has been committed to Trac in t:r10421. Cite:

Additionally allow, which could be used instead:

  • Setting the Reply-To: field to the change author.
  • Adding the author to the from-name. e.g. User Ford makes a change to a ticket in the HHGTrac system from Megadodo Publications. This results in emails with a from line something like:
    • From: Ford via HHGTrac <trac@megadodo.com>

Attachments (0)

Change History (4)

comment:1 Changed 5 years ago by Steffen Hoffmann

After thinking a bit more I feel like especially the feature referenced with t:#10578 could fit in rather easily. So because of disputes about the initial implementation this might be the way to go and make some more people happy.

comment:2 Changed 4 years ago by Mark Potter

Cc: Mark Potter added

comment:3 Changed 7 months ago by Ryan J Ollos

Owner: Steffen Hoffmann deleted

comment:4 Changed 3 months ago by Ryan J Ollos

Resolution: wontfix
Status: newclosed

Please upgrade to Trac 1.2, which has integrated the core of AnnouncerPlugin. Please raise the issue on the trac:MailingList if you encounter the issue with Trac 1.2.

Modify Ticket

Change Properties
Set your email in Preferences
Action
as closed The ticket will remain with no owner.
The resolution will be deleted.

Add Comment


E-mail address and name can be saved in the Preferences.

 
Note: See TracTickets for help on using tickets.