Opened 4 years ago

Last modified 7 weeks ago

#10613 new enhancement

Use updater's name and email in ticket notifications

Reported by: hasienda Owned by:
Priority: normal Component: AnnouncerPlugin
Severity: normal Keywords: email notification
Cc: rjollos, potter Trac Release: 0.11


As originally reported in t:#8360, it would be nice to use updater's name and email for 'From:' and/or 'Reply-to:' email message headers.

This is deemed useful to easily see, who was modifying a ticket in a list of messages. Also, it enables easy reply directly to the change/comment author.

Especially care for Mark Potter's suggestions on improving the feature (see t:#10578), that has been committed to Trac in t:r10421. Cite:

Additionally allow, which could be used instead:

  • Setting the Reply-To: field to the change author.
  • Adding the author to the from-name. e.g. User Ford makes a change to a ticket in the HHGTrac system from Megadodo Publications. This results in emails with a from line something like:
    • From: Ford via HHGTrac <>

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Change History (3)

comment:1 Changed 4 years ago by hasienda

After thinking a bit more I feel like especially the feature referenced with t:#10578 could fit in rather easily. So because of disputes about the initial implementation this might be the way to go and make some more people happy.

comment:2 Changed 4 years ago by potter

  • Cc potter added

comment:3 Changed 7 weeks ago by rjollos

  • Owner hasienda deleted

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