First letter of owner

[laurence.wozniak@…]

Hello,

I would like to be able to add in the subject of any mail sent the first letter of the ticket's owner if set.

I have tried using substring(${ticket.owner}, 0 or 1, 1) but this does not work (it is not resolve and all the characters are added to the subject).

Any way to do that ?

[ethan.jucovy@…]

Try this:

${ticket.owner[0] if ticket.owner else ''}

Note that the ${ } has to surround the entire expression, not just the ticket.owner part.