Opened 3 years ago

Last modified 7 months ago

#11621 new enhancement

${ticket.commenters} field to include all previous commenters as recipients

Reported by: michael.snook@… Owned by: ejucovy
Priority: normal Component: WorkflowNotificationPlugin
Severity: normal Keywords:
Cc: Trac Release:


For our internal helpdesk at work, we have staffers interact with a HelpDesk trac instance, but a lot of our correspondence happens via email threads. We'd like to make sure that staffers who comment on the ticket are automatically added to that email thread, so a ${ticket.commenters} feature would be helpful.

I should note that because we also include ${} this is basically the same, for us, as automatically adding someone to cc whenever they comment.

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comment:1 Changed 7 months ago by robert.bostedt@…

I fully endorse this idea - 3 years on as still as relevant. I find no other good way of getting updates from tickets that i've written in but not own or reported. Unless turning ALWAYS_NOTIFY_UPDATER on, but then i cannot be selective on what updates to receive

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as new The owner will remain ejucovy.

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