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Opened 4 years ago

Closed 21 months ago

#13978 closed defect (cantfix)

AccountManager web_ui get a wrong email address to send

Reported by: Zhao Mei Owned by: Ryan J Ollos
Priority: normal Component: AccountManagerPlugin
Severity: normal Keywords: notificaition
Cc: Trac Release: 1.4

Description (last modified by Ryan J Ollos)

version : dev-0.6 AccountManager updated 2020-12-24 , trac 1.4 when I create a ticket , It report send email to xxx@… failure, log like this: 

2021-03-24 16:02:35,205 Trac[web_ui] ERROR: Failure sending notification on creation of ticket #4: SMTPSenderRefused: (553, 'authentication is required', 'xxx@qq.com')

The address xxx@qq.com should not be the address used to send email but the address of the owner to receive email. It should get email address and smtp configurations from trac.ini but not the user info.

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Change History (3)

comment:1 Changed 4 years ago by Ryan J Ollos

Description: modified (diff)

comment:2 Changed 4 years ago by Ryan J Ollos

Status: new → accepted

comment:3 Changed 21 months ago by Jun Omae

Keywords: SMTPSenderRefused removed
Priority: high → normal
Resolution: → cantfix
Severity: blocker → normal
Status: accepted → closed

That is an installation issue in your environment, not a AccountManagerPlugin issue.

The SMTP server which is configured in your Trac environment requires authentication to send mails. Try to configure [notification] smtp_user and [notification] smtp_password options.

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Set your email in Preferences
Action
as closed The owner will remain Ryan J Ollos.
The resolution will be deleted. Next status will be 'reopened'.

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E-mail address and name can be saved in the Preferences.

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