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Opened 14 months ago

Last modified 14 months ago

#14001 new defect

PdfPreviewPlugin: not able to preview pdf file as expected

Reported by: peter.chiu@… Owned by: tkob-trac
Priority: normal Component: PdfPreviewPlugin
Severity: normal Keywords: pdfviewer
Cc: peter.chiu@… Trac Release: 1.0

Description (last modified by Ryan J Ollos)

Having followed the instructions given, we have not been able to display any pdf files from trac. No particular errors are recorded in trac.log. The steps taken are described below. Any advice please?

Server: Centos 7 Trac-1.0.13-1

  1. Install plugin:
    [root@dev5 sites-available]# pip install https://trac-hacks.org/browser/pdfpreviewplugin/1.0?format=zip
    Collecting https://trac-hacks.org/browser/pdfpreviewplugin/1.0?format=zip
      Downloading https://trac-hacks.org/browser/pdfpreviewplugin/1.0?format=zip
         - 8.3MB 15.9MB/s
      Requirement already satisfied (use --upgrade to upgrade): TracPdfPreview==0.1.2 from https://trac-hacks.org/browser/pdfpreviewplugin/1.0?format=zip in /usr/lib/python2.7/site-packages
    You are using pip version 8.1.2, however version 21.0.1 is available.
    You should consider upgrading via the 'pip install --upgrade pip' command.
    
  1. Check plugin
    [root@dev5 sites-available]# find /usr/lib/python2.7/site-packages/ -name "*pdfpreview*"
    /usr/lib/python2.7/site-packages/tracpdfpreview
    /usr/lib/python2.7/site-packages/tracpdfpreview/pdfpreview.py
    /usr/lib/python2.7/site-packages/tracpdfpreview/pdfpreview.pyc
    
  1. Modify trac.ini:
    [root@dev5 sites-available]# egrep "component|preview|mimeview|mime_map" /var/trac/jsocwiki/conf/trac.ini
    
    [components]
    tracpdfpreview.pdfpreview.* = enabled
    
    [mimeviewer]
    max_preview_size = 262144
    mime_map = text/x-dylan:dylan,text/x-idl:ice,text/xada:ads:adb,application/pdf
    #mime_map = text/x-dylan:dylan, text/x-idl:ice, text/x-ada:ads:adb
    mime_map_patterns = text/plain:README|INSTALL|COPYING.*
    default_component =
    auto_preview_timeout = 2.0
    
  1. Deploy trac changes:
    [root@dev5 log]# trac-admin /var/trac/jsocwiki deploy /var/www/html/trac/jsocwiki
    Copying resources from:
      trac.web.chrome.Chrome
        /usr/lib/python2.7/site-packages/trac/htdocs
        /var/trac/jsocwiki/htdocs
      acct_mgr.notification.AccountChangeNotificationAdminPanel
        /usr/lib/python2.7/site-packages/acct_mgr/htdocs
      acct_mgr.register.RegistrationModule
    ...
      acct_mgr.admin.ConfigurationAdminPanel
        /usr/lib/python2.7/site-packages/acct_mgr/htdocs
      acct_mgr.macros.AccountManagerWikiMacros
        /usr/lib/python2.7/site-packages/acct_mgr/htdocs
      tracpdfpreview.pdfpreview.PdfRenderer
        /usr/lib/python2.7/site-packages/tracpdfpreview/htdocs
    Creating scripts.
    
  1. Attempt to Display:

http://dev5.spice.rl.ac.uk/attachment/wiki/WikiStart/bryant_msp4500_Tail_2021.pdf

  1. Result:
    HTML preview not available, since no preview renderer could handle it. Try downloading the file instead.
    
  1. No relevant errors reported in trac.log
    2021-04-14 16:27:11,786 Trac[env] WARNING: base_url option not set in configuration, generated links may be incorrect
    2021-04-14 16:27:11,788 Trac[web_ui] WARNING: ResetPwStore is disabled, therefore password reset won't work.
    2021-04-14 16:27:11,810 Trac[api] WARNING: Unable to find repository '(default)' for synchronization
    2021-04-14 18:06:11,162 Trac[env] INFO: -------------------------------- environment startup [Trac 1.0.13] --------------------------------
    2021-04-14 18:06:11,322 Trac[web_ui] WARNING: ResetPwStore is disabled, therefore password reset won't work.
    

Attachments (3)

trac.ini (6.4 KB) - added by anonymous 14 months ago.
Trac-PDF-View.jpg (196.1 KB) - added by anonymous 14 months ago.
trac.log (442.1 KB) - added by anonymous 14 months ago.

Download all attachments as: .zip

Change History (12)

Changed 14 months ago by anonymous

Attachment: trac.ini added

comment:1 Changed 14 months ago by Ryan J Ollos

Description: modified (diff)

comment:2 Changed 14 months ago by Ryan J Ollos

It works for me in a development environment with Trac 1.0-stable. Could you confirm that the plugin is loading at debug level and also check the browser console for errors?: TracTroubleshooting#ChecktheLogs.

Last edited 14 months ago by Ryan J Ollos (previous) (diff)

comment:3 Changed 14 months ago by Ryan J Ollos

Description: modified (diff)

comment:4 Changed 14 months ago by peter.chiu@…

Thanks for your speedy response.

With DEBUGging turned on, the trac.log is revealing that trapdfpreview is loaded, but it flags the user account has no policy to perform ACCTMGR_USER_ADMIN, and a number of no policy allowed errors.

Looks like another search to find out that they mean...

===============================================================================
2021-04-14 20:24:10,453 Trac[loader] DEBUG: Loading tracpdfpreview from /usr/lib/python2.7/site-packages
2021-04-14 20:24:10,507 Trac[env] WARNING: base_url option not set in configuration, generated links may be incorrect
2021-04-14 20:24:10,507 Trac[main] DEBUG: Dispatching <RequestWithSession "GET '/chrome/pdfpreview/web/images/secondaryToolbarButton-lastPage.png'">
2021-04-14 20:24:10,508 Trac[web_ui] WARNING: ResetPwStore is disabled, therefore password reset won't work.
2021-04-14 20:24:10,512 Trac[session] DEBUG: Retrieving session for ID u'pcmc'
2021-04-14 20:24:10,520 Trac[perm] DEBUG: No policy allowed pcmc performing ACCTMGR_USER_ADMIN on None

2021-04-14 20:24:10,143 Trac[chrome] DEBUG: Prepare chrome data for request
2021-04-14 20:24:10,144 Trac[perm] DEBUG: No policy allowed pcmc performing ACCTMGR_CONFIG_ADMIN on None
2021-04-14 20:24:10,144 Trac[perm] DEBUG: No policy allowed pcmc performing TRAC_ADMIN on <Resource u'admin:general/basics'>
2021-04-14 20:24:10,144 Trac[perm] DEBUG: No policy allowed pcmc performing TRAC_ADMIN on <Resource u'admin:general/logging'>
2021-04-14 20:24:10,144 Trac[perm] DEBUG: No policy allowed pcmc performing PERMISSION_GRANT on <Resource u'admin:general/perm'>
2021-04-14 20:24:10,144 Trac[perm] DEBUG: No policy allowed pcmc performing PERMISSION_REVOKE on <Resource u'admin:general/perm'>
2021-04-14 20:24:10,144 Trac[perm] DEBUG: No policy allowed pcmc performing TRAC_ADMIN on <Resource u'admin:general/plugin'>
2021-04-14 20:24:10,144 Trac[perm] DEBUG: No policy allowed pcmc performing VERSIONCONTROL_ADMIN on <Resource u'admin:versioncontrol/repository'>
2021-04-14 20:24:10,146 Trac[perm] DEBUG: No policy allowed pcmc performing EMAIL_VIEW on None
Last edited 14 months ago by Ryan J Ollos (previous) (diff)

comment:5 in reply to:  4 Changed 14 months ago by Ryan J Ollos

Replying to peter.chiu@…:

With DEBUGging turned on, the trac.log is revealing that trapdfpreview is loaded, but it flags the user account has no policy to perform ACCTMGR_USER_ADMIN, and a number of no policy allowed errors.

Those are normal, it just means the permission policy rejected by default due to lack of explicitly granted permission.

comment:6 Changed 14 months ago by Ryan J Ollos

Make sure to do a hard refresh of the browser when viewing the /attachment/wiki/WikiStart/bryant_msp4500_Tail_2021.pdf:

Note: Some web browsers (IE, Opera) cache CSS and JavaScript files, so you should instruct your users to manually erase the contents of their browser's cache. A forced refreshed (SHIFT + <F5>) should be sufficient.

Changed 14 months ago by anonymous

Attachment: Trac-PDF-View.jpg added

comment:7 Changed 14 months ago by anonymous

Morning Ryan,

Thanks for your further reply last night.

I have tried the force clear on the cache with Shift-F5 and then I get a grey screen but no content.

If I then click the original format button, the pdf file is displayed.

Is that the expected procedure to display the pdf file?

Anyway, it is a good progress from before, and thanks for your help.

Peter

comment:8 in reply to:  7 Changed 14 months ago by Ryan J Ollos

Replying to anonymous:

I have tried the force clear on the cache with Shift-F5 and then I get a grey screen but no content.

That is strange, the content should display in that case.

If I then click the original format button, the pdf file is displayed.

In Firefox the "original format" link prompts for downloading the file. Which browser are you using?

Changed 14 months ago by anonymous

Attachment: trac.log added

comment:9 Changed 14 months ago by anonymous

Morning,

Looks like the issue is not resolved.

I have been using IE for Windows 10, Opera and Firefox, each with cache clear.

I have attached another screen dump, and trac.log. Actually, just trac.log, the image exceeds 1M.

I fail to spot any clue from the log, wonder if you can.

Thanks again.

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