Opened 9 years ago

Closed 9 years ago

# Not Creating tickets on incoming email

Reported by: Owned by: Johannes bas normal EmailtoTracScript normal 0.10

### Description

I am using trac 0.10.3 and the most current version of the EmailtoTracScript. I have a Redhat machine running Sendmail.

It is working fine if I use this directly:

email2trac -p myProject < msg.txt


But if I try to send an email with this command:

mail tracproj < msg.txt


nothing happens. In the emaillog I see no error. The email comes to sendmail and gets processed, but no ticket is created. Here is my alias entry:

tracproj: "|email2trac -p accolo"


I used the run_email2trac in the alias before, but I got no luck there either. In the emaillog I had the unknown mailer error 254. The note on sendmail on the wiki page somehow indicates that there is a problem with the ticket creation.

### comment:1 Changed 9 years ago by anonymous

Ok, I got it working.

the permission on the trac log file needs to be set so that the sendmail user can write on it, too.

### comment:2 Changed 9 years ago by anonymous

• Resolution set to invalid
• Status changed from new to closed