Hous added filed is not saved into ticket_custom table in database

[nagaraju.mudireddy@…]

Hi When ever I created a new ticket or modified old ticket the total no of hours added filed in Timing And Estimation plugin is not saved into database (hours filed in ticket_custom table ). even though it saving total_hours and remaining fields perfectly.

What should I do to save this hours filed too to database.

[Russ Tyndall]

I am not sure I understand the problem:

• Do you not see hours on the ticket? (This is expected)

or

• Do you not see hours on the billing reports (This is not expected)

The "Add Hours to Ticket" field should always appear blank, because the software keeps track of the sum (total hours). In the database there should still be a record made that we use to build the "billing" reports on the Management screen.

Hope this helps, please reopen if I have misunderstood or you still have problems.

Russ

[Russ Tyndall]

Also, if you still have issues, please post relevant versions numbers of trac, t&e plugin and database backend.

Thanks

Russ