Opened 10 years ago

Closed 10 years ago

#3701 closed defect (fixed)

CC recipients not receiving email on new ticket creation

Reported by: James Dio Owned by: Robert Corsaro
Priority: normal Component: AnnouncerPlugin
Severity: normal Keywords:
Cc: James Dio Trac Release: 0.11


Our configuration for the announcer plugin is (with minor edits to protect the innocent):

always_notify_owner = true
always_notify_reporter = true
always_notify_updater = true
default_email_format = text/html
email_address_resolvers = SpecifiedEmailResolver, SessionEmailResolver, DefaultDomainResolver
mime_encoding = base64
smtp_always_cc = me
smtp_default_domain =
smtp_enabled = true
smtp_from =
smtp_from_name = Trac Notification
smtp_password =
smtp_port = 25
smtp_replyto =
smtp_server = our-mail-server
smtp_subject_prefix = __default__
smtp_user =
use_tls = false
joinable_groups = Security, Network

When adding someone to the Cc: field during initial creation of a ticket, notifications are not sent to that user, however any edit thereafter will notify users in the Cc: field. I do not know if this is a configuration problem or not. All modules are enabled for AnnouncerPlugins.

Let me know if there is any additional info needed... or if this is working as designed.

Attachments (0)

Change History (5)

comment:1 Changed 10 years ago by anonymous

I have reproduced and verified this defect. I have a feeling it is a problem with the order things are executed in. It will get fixed soon.

comment:2 Changed 10 years ago by anonymous

Owner: changed from Robert Corsaro to anonymous
Status: newassigned

comment:3 Changed 10 years ago by Robert Corsaro

Owner: changed from anonymous to Robert Corsaro
Status: assignednew

comment:4 Changed 10 years ago by Robert Corsaro

fixed in -r4274

comment:5 Changed 10 years ago by Robert Corsaro

Resolution: fixed
Status: newclosed

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