Opened 8 years ago

Closed 8 years ago

#3701 closed defect (fixed)

CC recipients not receiving email on new ticket creation

Reported by: jdio Owned by: doki_pen
Priority: normal Component: AnnouncerPlugin
Severity: normal Keywords:
Cc: jdio Trac Release: 0.11


Our configuration for the announcer plugin is (with minor edits to protect the innocent):

always_notify_owner = true
always_notify_reporter = true
always_notify_updater = true
default_email_format = text/html
email_address_resolvers = SpecifiedEmailResolver, SessionEmailResolver, DefaultDomainResolver
mime_encoding = base64
smtp_always_cc = me
smtp_default_domain =
smtp_enabled = true
smtp_from =
smtp_from_name = Trac Notification
smtp_password =
smtp_port = 25
smtp_replyto =
smtp_server = our-mail-server
smtp_subject_prefix = __default__
smtp_user =
use_tls = false
joinable_groups = Security, Network

When adding someone to the Cc: field during initial creation of a ticket, notifications are not sent to that user, however any edit thereafter will notify users in the Cc: field. I do not know if this is a configuration problem or not. All modules are enabled for AnnouncerPlugins.

Let me know if there is any additional info needed... or if this is working as designed.

Attachments (0)

Change History (5)

comment:1 Changed 8 years ago by anonymous

I have reproduced and verified this defect. I have a feeling it is a problem with the order things are executed in. It will get fixed soon.

comment:2 Changed 8 years ago by anonymous

  • Owner changed from doki_pen to anonymous
  • Status changed from new to assigned

comment:3 Changed 8 years ago by doki_pen

  • Owner changed from anonymous to doki_pen
  • Status changed from assigned to new

comment:4 Changed 8 years ago by doki_pen

fixed in -r4274

comment:5 Changed 8 years ago by doki_pen

  • Resolution set to fixed
  • Status changed from new to closed

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as closed The owner will remain doki_pen.
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