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Opened 16 years ago

Closed 9 years ago

#4734 closed enhancement (wontfix)

Please add support for multiple default ticket states

Reported by: J Evan S Owned by: Stephen Hansen
Priority: normal Component: TicketCreationStatusPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11

Description

We do an extra validation step on tickets reported by external users. We'd like to have a separate 'new' status for internal users from the one for for external users.

Could something like this be added? 

default = new
defaults = default_internal
default_internal = open
default_internal.permission_group = internalusers

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Change History (2)

comment:1 Changed 9 years ago by Ryan J Ollos

Plugin is deprecated. The upcoming Trac 1.2 has equivalent functionality. See the TicketCreationStatusPlugin page for more info.

You can implement the above functionality by having different workflow actions for users possessing different permissions. ​trac:#12077 may be useful as well.

comment:2 Changed 9 years ago by Ryan J Ollos

Resolution: → wontfix
Status: new → closed

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