Opened 8 years ago

Closed 15 months ago

#4734 closed enhancement (wontfix)

Please add support for multiple default ticket states

Reported by: jevans Owned by: ixokai
Priority: normal Component: TicketCreationStatusPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11


We do an extra validation step on tickets reported by external users. We'd like to have a separate 'new' status for internal users from the one for for external users.

Could something like this be added?

default = new
defaults = default_internal
default_internal = open
default_internal.permission_group = internalusers

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Change History (2)

comment:1 Changed 15 months ago by rjollos

Plugin is deprecated. The upcoming Trac 1.2 has equivalent functionality. See the TicketCreationStatusPlugin page for more info.

You can implement the above functionality by having different workflow actions for users possessing different permissions. trac:#12077 may be useful as well.

comment:2 Changed 15 months ago by rjollos

  • Resolution set to wontfix
  • Status changed from new to closed

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