Opened 15 years ago
Closed 13 years ago
#5767 closed defect (wontfix)
Comments inserted by MailToTracPlugin can't be edited
Reported by: | anonymous | Owned by: | Ryan J Ollos |
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Priority: | high | Component: | TicketChangePlugin |
Severity: | normal | Keywords: | |
Cc: | listman@… | Trac Release: | 0.11 |
Description (last modified by )
i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again
can we fix this plugin to work with comments inside { }. thats where the majority of our comments come from because of our use of email2trac
thx
Attachments (0)
Change History (13)
comment:1 Changed 15 years ago by
Cc: | listman@… added; listman@… removed |
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comment:2 Changed 15 years ago by
Cc: | Ryan J Ollos added |
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comment:3 Changed 15 years ago by
comment:4 Changed 15 years ago by
Cc: | Ryan J Ollos removed |
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Summary: | trying to edit a comment with {....} formatting doesn't work consistently → Editing a comment with {....} formatting doesn't work consistently |
comment:5 follow-up: 6 Changed 15 years ago by
Replying to anonymous:
i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again
This may be related to an issue I'm seeing with the TracBacksPlugin (#6535).
comment:6 Changed 15 years ago by
Replying to rjollos:
Replying to anonymous:
i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again
This may be related to an issue I'm seeing with the TracBacksPlugin (#6535).
After further testing, I've found that I can't edit ANY ticket comments generated by the TracBacksPlugin, so the scope of that issue is beyond just those comments with formatting brackets.
comment:7 Changed 15 years ago by
Replying to anonymous:
i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again
When you say that the comments are between { } formatting brackets, do you mean enclosed in {{{
and }}}
?
comment:8 Changed 15 years ago by
comment:10 Changed 14 years ago by
Owner: | changed from Sergei Luchko to Ryan J Ollos |
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Status: | new → assigned |
comment:11 Changed 14 years ago by
Unless we figure out a way to do things better in the TicketChangePlugin, the email2trac plugin will need to be modified to fix this issue. For details, see comment:3:ticket:6535.
comment:12 Changed 14 years ago by
Summary: | Editing a comment with {....} formatting doesn't work consistently → Comments inserted by MailToTracPlugin can't be edited |
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Do you mean MailToTracPlugin or EmailtoTracScript? I can look into working up a patch.
comment:13 Changed 13 years ago by
Description: | modified (diff) |
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Resolution: | → wontfix |
Status: | assigned → closed |
Closing as wontfix since the plugin is deprecated. I'd apply a patch if it was made available.
There has been some recent activity on integrating this feature directly into Trac: http://trac.edgewall.org/ticket/454
Hopefully that happens soon!