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Opened 15 years ago

Closed 14 years ago

#5767 closed defect (wontfix)

Comments inserted by MailToTracPlugin can't be edited

Reported by: anonymous Owned by: Ryan J Ollos
Priority: high Component: TicketChangePlugin
Severity: normal Keywords:
Cc: listman@… Trac Release: 0.11

Description (last modified by Ryan J Ollos)

i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again

can we fix this plugin to work with comments inside { }. thats where the majority of our comments come from because of our use of email2trac

thx

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Change History (13)

comment:1 Changed 15 years ago by anonymous

Cc: listman@… added; listman@… removed

comment:2 Changed 15 years ago by Ryan J Ollos

Cc: Ryan J Ollos added

comment:3 Changed 15 years ago by Ryan J Ollos

There has been some recent activity on integrating this feature directly into Trac: ​http://trac.edgewall.org/ticket/454

Hopefully that happens soon!

comment:4 Changed 15 years ago by Ryan J Ollos

Cc: Ryan J Ollos removed
Summary: trying to edit a comment with {....} formatting doesn't work consistently → Editing a comment with {....} formatting doesn't work consistently

comment:5 in reply to:  description ; Changed 15 years ago by Ryan J Ollos

Replying to anonymous:

i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again

This may be related to an issue I'm seeing with the TracBacksPlugin (#6535).

comment:6 in reply to:  5 Changed 15 years ago by Ryan J Ollos

Replying to rjollos:

Replying to anonymous:

i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again

This may be related to an issue I'm seeing with the TracBacksPlugin (#6535).

After further testing, I've found that I can't edit ANY ticket comments generated by the TracBacksPlugin, so the scope of that issue is beyond just those comments with formatting brackets.

comment:7 in reply to:  description Changed 15 years ago by Ryan J Ollos

Replying to anonymous:

i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again

When you say that the comments are between { } formatting brackets, do you mean enclosed in {{{ and }}}?

comment:8 Changed 15 years ago by Steve Strobel

This issue probably has the same root cause as the one I reported in Ticket #6930 (Can't edit comments added through Mylyn).

comment:9 Changed 14 years ago by Ryan J Ollos

See #6535 for additional comments on the issue.

comment:10 Changed 14 years ago by Ryan J Ollos

Owner: changed from Sergei Luchko to Ryan J Ollos
Status: new → assigned

comment:11 Changed 14 years ago by Ryan J Ollos

Unless we figure out a way to do things better in the TicketChangePlugin, the email2trac plugin will need to be modified to fix this issue. For details, see comment:3:ticket:6535.

comment:12 Changed 14 years ago by Ryan J Ollos

Summary: Editing a comment with {....} formatting doesn't work consistently → Comments inserted by MailToTracPlugin can't be edited

Do you mean MailToTracPlugin or EmailtoTracScript? I can look into working up a patch.

comment:13 Changed 14 years ago by Ryan J Ollos

Description: modified (diff)
Resolution: → wontfix
Status: assigned → closed

Closing as wontfix since the plugin is deprecated. I'd apply a patch if it was made available.

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