Opened 9 years ago

Closed 5 years ago

Last modified 5 years ago

#5970 closed defect (worksforme)

No sidebar displayed

Reported by: Alexis de BRUYN Owned by: Ryan J Ollos
Priority: highest Component: TicketMoverPlugin
Severity: blocker Keywords:
Cc: Trac Release: 0.11


On a fresh Trac 0.11.5 install, the TicketMoverPlugin sidebar is not displayed in the (new|accepted) ticket page.

The SampleTicketSidebarProvider is working.

I had installed TicketMoverPlugin via easy_install :


with no issue apparently :

Doing subversion checkout from to /tmp/easy_install-rRsnlF/0.11
Processing 0.11
Running -q bdist_egg --dist-dir /tmp/easy_install-rRsnlF/0.11/egg-dist-tmp-EsBoa-
Adding TicketMoverPlugin 0.1.1 to easy-install.pth file

Installed /usr/lib/python2.5/site-packages/TicketMoverPlugin-0.1.1-py2.5.egg
Processing dependencies for TicketMoverPlugin==0.1.1
Searching for TracSQLHelper
Best match: TracSQLHelper [unknown version]
Doing subversion checkout from to /tmp/easy_install-ntG6pV/anyrelease
Processing anyrelease
Running -q bdist_egg --dist-dir /tmp/easy_install-ntG6pV/anyrelease/egg-dist-tmp-hseZHq
Adding TracSQLHelper 0.2.1 to easy-install.pth file

Installed /usr/lib/python2.5/site-packages/TracSQLHelper-0.2.1-py2.5.egg
Searching for TicketSidebarProvider
Best match: TicketSidebarProvider [unknown version]
Doing subversion checkout from to /tmp/easy_install-9PgKKB/0.11
Processing 0.11
Running -q bdist_egg --dist-dir /tmp/easy_install-9PgKKB/0.11/egg-dist-tmp-U2SZQ0
Adding TicketSidebarProvider 0.0 to easy-install.pth file

Installed /usr/lib/python2.5/site-packages/TicketSidebarProvider-0.0-py2.5.egg
Finished processing dependencies for TicketMoverPlugin==0.1.1

The plugin is enabled in the configuration file (and visible via the Trac admin/plugins panel) :

ticketmoverplugin.ticketmover.ticketmover = enabled
ticketmoverplugin.web_ui.ticketmoverhandler = enabled
ticketmoverplugin.web_ui.ticketmoversidebar = enabled
ticketsidebarprovider.example.sampleticketsidebarprovider = disabled
ticketsidebarprovider.ticketsidebar.ticketsidebarprovider = enabled

Authenticated users have the TICKET_ADMIN permission (not working with TRAC_ADMIN either).

There is no errors reported in the Trac log file (in DEBUG mode).

Attachments (1)

sidebar.png (26.8 KB) - added by dak@… 8 years ago.
ticketmover sidebar

Download all attachments as: .zip

Change History (10)

comment:1 Changed 8 years ago by dak@…

Confirmed for me too. Trac 0.11.5 but no sidebar. I think the problem here is the sidebar plugin, not ticketmover.

comment:2 Changed 8 years ago by dak@…

(sorry, didn't notice who created the ticket)

Changed 8 years ago by dak@…

Attachment: sidebar.png added

ticketmover sidebar

comment:3 Changed 8 years ago by dak@…

Hi, I noticed that the TicketMover sidebar HTML is generated but placed at the bottom of a ticket page:

<div class="sidebar"> 
  <form action="/SpecialOps/ticket/move" method="post"><div><input type="hidden" name="__FORM_TOKEN" value="2b58b20073be9b471441527f" /></div> 
      Move ticket to
        <input type="hidden" name="project" value="udvikling" /> 
      <input type="checkbox" name="delete" value="delete" /> Delete this ticket from the database
      <input type="hidden" name="ticket" value="448" /> 
      <input type="submit" value="Move" /> 

comment:4 Changed 7 years ago by sparrow

Priority: highhighest

the same problems:

  • no sidebar displayed
  • example sidebar rendered at the bottom of the page
  • the mover plugin not displayed in web admin

comment:5 Changed 7 years ago by sparrow

forgot to mention - my trac version is 0.12.2

comment:6 Changed 7 years ago by sparrow

When I manually copied css file into htdocs the sidebar appeared correctly. I have also installed the plugin with easy_install and link the egg folder symbolically into my trac plugins folder and the mover started to work! Beforehand I copied the egg into plugins folder and it was not seen by trac.

comment:7 Changed 5 years ago by Ryan J Ollos

Owner: changed from Jeff Hammel to Ryan J Ollos
Status: newassigned

comment:8 Changed 5 years ago by Ryan J Ollos

Resolution: worksforme
Status: assignedclosed

It seems to be working fine for me. I added a debug-level logging statement that should help with diagnosing problems.

In order for the sidebar to appear:

  • There must be at least one other project in the same directory. For example, if the Trac environment you are trying to move a ticket from is /var/trac/env1, the other environment must also reside in /var/trac/.
  • You must have [ticket] move_permission for both the source and destination environments.

Please reopen if you continue to have trouble and would like help with debugging.

comment:9 Changed 5 years ago by Ryan J Ollos

(In [13215]) Refs #5970: Add DEBUG level log entry when ITicketSidebarProvider entry is enabled or disabled.

Modify Ticket

Change Properties
Set your email in Preferences
as closed The owner will remain Ryan J Ollos.
The resolution will be deleted.

Add Comment

E-mail address and name can be saved in the Preferences.

Note: See TracTickets for help on using tickets.