I changed the type of the ticket (so that its status became incorrect) and got the error at line 200.

[arsenische@…]

I replaced line 200 with this piece of code and it fixed it:

	if self.actions.has_key(action):
          this_action = self.actions[action]
        else:
          this_action = {
                'default': 0,
                'name': 'reset',
                'newstate': 'new',
                'oldstates': [],
                'operations': ['reset_workflow'],
                'permissions': []
          }

[Sergio Talens-Oliag]

The fix as a patch

[Sergio Talens-Oliag]

I've found the same problem and the proposed code worked; I've attached the fix as a patch just in case it makes it easier to apply it.

[anonymous]

Doesn't work for me. Line 299 KeyError: u'_reset'

[anonymous]

The reset from wrong state still doesn't work for me

[Cinc-th]

[14566]: Offer a ticket action to reset the status when ticket has an invalid status after a type change.

An invalid status is any status which is not defined in the active workflow.