Can't have an empty template for one ticket type, as well as a non-empty default template
|Reported by:||Ryan J Ollos||Owned by:||Richard Liao|
There does not appear to be a way to have an empty template for one ticket type, as well as a non-empty default template.
If a ticket type is set to have an empty template, then the default template is used. So if one wants to have an empty template for a particular ticket type, then the default template must be set to an empty template.
It would be nice if it was possible to have a non-empty default template and set one of the ticket types to use an empty template. Perhaps a
Use Default checkbox would be the best way to accomplish this. The checkbox could be selected by default to preserve the existing behavior.