Add timer counter while ticket is "open"
|Reported by:||melinate||Owned by:||Russ Tyndall|
This may be two requests, but here it goes... I saw a feature of ATTACC Help Desk that kept track of the amount of time that a ticket is left open. The idea is you leave the ticket open while you are working on it and close it when you are done. Then you don't have to manually keep track of hours/minutes/seconds.
Of course the field would need to be editable as well, but to have the advantage of a built in timer is a greater degree of accuracy in the amount of time spent on the ticket. The second request this necessitates is a more accurate field(s) to keep track of at least hours and minutes if not seconds. Perhaps just seconds then it can be displayed in a number of formats (hours, hours and minutes, days & hours, etc.)--based on the requirements of the project.