sends email when creating new ticket or editing summary of existing ticket

[anonymous]

This works very well with the following exceptions:

1. I get an email when I create a new ticket.
2. I get an email when I change the summary of a ticket that I reported.

[Russ Tyndall]

I have not noticed this, but I will look into it

[Russ Tyndall]

Places where I have seen this sort of behavior:

• aliases for my email address which are not recognizable as the currently logged in user
• distribution list email addresses where removing the current user wont work.

We essentially just overwrite the default notification function with the same one, except that it removes the current user from the recipients list right before sending.

[Russ Tyndall]

Also, if you turn on TracLogging to debug level you can watch what it is doing along the way. If you post that log section here it could be useful for debugging

[Russ Tyndall]

So I cannot duplicate this bug, however, I rewrote a significant portion of this plugin to be a little more self contained and to be a bit better about spotting different representations of the same email address.

Please reinstall with the latest version (.6)

Hopefully this will resolve your problem, otherwise I would suggest reopening this ticket with the log file attached, so that I can trace whats going down.

HTH,

Russ

[cna training]

Keep posting stuff like this i really like it