Opened 14 years ago
Closed 12 years ago
#8310 closed defect (fixed)
ticket notifications do not thread properly in mail clients
Reported by: | Owned by: | Steffen Hoffmann | |
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Priority: | normal | Component: | AnnouncerPlugin |
Severity: | minor | Keywords: | email header |
Cc: | Trac Release: | 0.12 |
Description
The built in Trac notification system adds the References: header to ticket notifications that references the first email when the ticket was created which allows mail clients to properly thread the messages.
The Announcer emails do not have the References: header.
Attachments (1)
Change History (5)
comment:1 Changed 13 years ago by
Changed 13 years ago by
Attachment: | announcerplugin-email-stable-references-for-threading.patch added |
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make In-Reply-To / References the same for the same ticket / wiki page
comment:2 Changed 12 years ago by
Owner: | changed from Robert Corsaro to Steffen Hoffmann |
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comment:3 Changed 12 years ago by
Keywords: | email header added |
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Developer hint: Code went into announcer.email_decorators.ThreadingEmailDecorator
, so it's enabled/disabled by enabling/disabling the component - a rather delicate choice, because we don't have a nice admin web-UI yet.
#9616 seems related.
comment:4 Changed 12 years ago by
Resolution: | → fixed |
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Status: | new → closed |
(In [12344]) TracAnnouncer: Improve efficiency of some email message headers, closes #8310.
Modified versions of the original patch fix some shortcoming of older announcer versions, especially regarding In-Reply-To / References headers, and Python doc-strings are corrected as well.
Thanks to bof for investigations on the issue, and even more for providing good suggestions by means of a working patch.
In the 0.11 version of AnnouncerPlugin there is an In-Reply-To and References header, but it is deficient, as it is simply set the same as the Message-ID on each message.
The essential feature of In-Reply-To / References headers is that they are the same over all messages belonging to the same ticket (or wiki page).
I'll append a patch which implements that in the 0.11 branch, which I currently use under trac 0.11.7; with these modifications my iPad email reader threads correctly.
Once I get around to testing trunk under 0.12 (gives me errors under 0.11.7...) I'll make a patch for trunk, too.