Opened 6 years ago

Trigger off ticket state not type

Reported by: Owned by: agsiegel@… Rob Guttman normal DynamicFieldsPlugin normal alillards, Steffen Hoffmann 0.11

Description

It would be nice to hide or show fields based upon the ticket state. We have custom fields that need to be filled out based upon the state. If the ticket is fixed, some special fields are filled out. There are additional fields that need to be filled out if the ticket is in the verified state. Only showing the fields for a particular ticket state would be helpful.

comment:2 Changed 6 years ago by alillards

This enhancement would be great!

comment:3 Changed 6 years ago by Rob Guttman

Cc: Steffen Hoffmann added new → assigned

I appreciate this feature request. It's a bit tricky to implement though. The "state" is not like other fields. In fact, you may be talking about two different but interrelated fields:

• status (e.g., new, assigned, closed, etc.)
• resolution (fixed, duplicate, worksforme, etc.)

Neither of these are standard form fields so they would have to be handled as special cases. Will take some thought to figure out how to do this well.. sorry about that.

comment:4 Changed 4 years ago by alillards

I am interested too. My idea is to hide a custom field when creating a new ticket, so that it's initial value is the default.

comment:5 Changed 21 months ago by Ryan J Ollos

comment:19:ticket:7561 has requested the ability to use the copy_from rule on the status field.

Modify Ticket

Action
as assigned The owner will remain Rob Guttman.