Modify

Opened 13 years ago

Last modified 4 years ago

#8400 new enhancement

Trigger off ticket status not type

Reported by: agsiegel@… Owned by:
Priority: normal Component: DynamicFieldsPlugin
Severity: normal Keywords:
Cc: alillards, Steffen Hoffmann, duytscal Trac Release: 0.11

Description (last modified by Ryan J Ollos)

It would be nice to hide or show fields based upon the ticket status. We have custom fields that need to be filled out based upon the status. If the ticket is fixed, some special fields are filled out. There are additional fields that need to be filled out if the ticket is in the verified state. Only showing the fields for a particular ticket status would be helpful.

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Change History (13)

comment:1 Changed 13 years ago by alillards

Cc: alillards added; anonymous removed

comment:2 Changed 13 years ago by alillards

This enhancement would be great!

comment:3 Changed 13 years ago by Rob Guttman

Cc: Steffen Hoffmann added
Status: newassigned

I appreciate this feature request. It's a bit tricky to implement though. The "state" is not like other fields. In fact, you may be talking about two different but interrelated fields:

  • status (e.g., new, assigned, closed, etc.)
  • resolution (fixed, duplicate, worksforme, etc.)

Neither of these are standard form fields so they would have to be handled as special cases. Will take some thought to figure out how to do this well.. sorry about that.

comment:4 Changed 11 years ago by alillards

I am interested too. My idea is to hide a custom field when creating a new ticket, so that it's initial value is the default.

comment:5 Changed 9 years ago by Ryan J Ollos

comment:19:ticket:7561 has requested the ability to use the copy_from rule on the status field.

comment:6 Changed 6 years ago by Ryan J Ollos

Owner: Rob Guttman deleted
Status: assignednew

comment:7 Changed 4 years ago by Ryan J Ollos

Description: modified (diff)
Summary: Trigger off ticket state not typeTrigger off ticket status not type

comment:8 Changed 4 years ago by Ryan J Ollos

#13641 closed as a duplicate.

comment:9 Changed 4 years ago by duytscal

Cc: duytscal added

comment:10 Changed 4 years ago by duytscal

Is it possible, as a workaround, to mention on the doc/main page that the status field cannot be used in rules, so users don't lose time trying to get this working?

comment:11 Changed 4 years ago by Ryan J Ollos

The wiki page is open for editing. Please contribute if you have suggestions. I hardly have time to maintain this plugin.

comment:12 Changed 4 years ago by duytscal

Ah, was not aware of this. Done: DynamicFieldsPlugin@52 thx!

Last edited 4 years ago by Ryan J Ollos (previous) (diff)

comment:13 in reply to:  3 Changed 4 years ago by Ryan J Ollos

Replying to Rob Guttman:

Neither of these are standard form fields so they would have to be handled as special cases.

These fields are controlled by workflow actions, so we'll need to add support for setting workflow actions.

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