It is possible to create a child ticket against a 'closed' parent ticket.
|Reported by:||Mark Ryan||Owned by:||Mark Ryan|
Two things to do here:
- If a (potential) parent ticket is closed, then deactivate the 'create child' buttons.
- When a new ticket is created, run a check to see if the parent is indeed still an active ticket. (This accounts for the case where someone might try and raise a ticket 'manually' instead of via a parent ticket).
Change History (2)
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