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Opened 6 years ago

Closed 5 months ago

#8738 closed enhancement (wontfix)

Ticketlink in text mail is not recognized

Reported by: anonymous Owned by:
Priority: normal Component: AnnouncerPlugin
Severity: normal Keywords: configuration link
Cc: Ryan J Ollos, Robert Corsaro Trac Release: 0.12

Description

Generated text mails contains the word URL: followed by the link. Mail programs (e.g. Outlook) do not recognize it as a link. The same applies for the project link. The corresponding template is in this file: http://trac-hacks.org/browser/announcerplugin/trunk/announcer/templates/ticket_email_plaintext.txt

Attachments (1)

announcerplugin-no-URL-in-plaintext-links.patch (2.6 KB) - added by Patrick Schaaf 6 years ago.
remove URL: from plaintext templates

Download all attachments as: .zip

Change History (5)

Changed 6 years ago by Patrick Schaaf

remove URL: from plaintext templates

comment:1 Changed 6 years ago by Patrick Schaaf

Priority: normalhigh

Noticed the same problem, using the iPad email client.

The attached patch fixes it for me.

As the format without URL: is what trac notifications themselves use, my opinion is that this should be applied ASAP.

If there is a good reason to have the URL: prefix in some setups, I suggest making it a configuration option, and prepending URL: to the relevant links in the formatters code, instead of having it in the template.

comment:2 Changed 5 years ago by Steffen Hoffmann

Cc: Ryan J Ollos Robert Corsaro added; anonymous removed
Keywords: configuration link added
Owner: changed from Robert Corsaro to Steffen Hoffmann
Priority: highnormal

This is bad in terms of usability, right. But simply put we have too many other, more critical issues to deal with for now, sorry. I'm forced to skip this and come back later.

For the patch itself, it looks like no-one seems to see issues with removing URL:-prefix unconditionally. So I guess, that we'll do that in the end. Thanks for contributing this suggestion.

comment:3 Changed 9 months ago by Ryan J Ollos

Owner: Steffen Hoffmann deleted

comment:4 Changed 5 months ago by Ryan J Ollos

Resolution: wontfix
Status: newclosed

Please upgrade to Trac 1.2, which has integrated the core of AnnouncerPlugin. Please raise the issue on the trac:MailingList if you encounter the issue with Trac 1.2.

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