Opened 6 years ago

Last modified 4 months ago

#9158 new defect

Ticket Subscriptions preferences doesn't work

Reported by: anonymous Owned by:
Priority: normal Component: AnnouncerPlugin
Severity: normal Keywords: needinfo user-preferences
Cc: georgy.steshin@…, Ryan J Ollos Trac Release: 0.12


When I'm trying to disable the notifications in user's preferences it doesn't work. It continues to send the notifications. This is my configurations:

default_email_format = text/html
email_enabled = true
email_sender = SmtpEmailSender
mime_encoding = base64
smtp_enabled = true
smtp_from = ********
smtp_from_name = Bot
smtp_password = *******
smtp_port = 2525
smtp_replyto = *****
smtp_server = *******
smtp_subject_prefix = [Trac]
smtp_user =
ticket_subject_template = #$ $summary
ticket_email_header_fields = owner, reporter, milestone, priority, severity
use_public_cc = false
use_short_addr = false
use_threaded_delivery = true
use_tls = true

Attachments (0)

Change History (3)

comment:1 Changed 4 years ago by Steffen Hoffmann

Cc: Ryan J Ollos added
Keywords: user-preferences added
Owner: changed from Robert Corsaro to Steffen Hoffmann

Sorry for the long time without response.

Thanks for reporting here, so we may figure out, if its really caused by software, or by a local installation/configuration issue. In such a case I generally recommend to use the mailing-list first, and not to assume a bug right-away, if you can't prove it. It helps with visibility too, as you may have learned by sitting here and waiting for comments to this ticket.

Only recently the previous author agreed to hand-over this plugin for maintenance. I'm already busy, but to resolve this issue for/with you I'll need to know a bit more about how to reproduce it. Would you be so kind as to provide hints/describe your steps and expected vs. experienced outcome in detail, please?

comment:2 Changed 4 years ago by Steffen Hoffmann

Keywords: needinfo added

Any chance, that we get more information here? Thanks in advance for consideration.

comment:3 Changed 4 months ago by Ryan J Ollos

Owner: Steffen Hoffmann deleted

Modify Ticket

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Set your email in Preferences
as new The ticket will remain with no owner.

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E-mail address and name can be saved in the Preferences.

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