Opened 5 years ago

# Ticket Subscriptions preferences doesn't work

Reported by: Owned by: anonymous hasienda normal AnnouncerPlugin normal needinfo user-preferences georgy.steshin@…, rjollos 0.12

### Description

When I'm trying to disable the notifications in user's preferences it doesn't work. It continues to send the notifications. This is my configurations:

[announcer]
default_email_format = text/html
email_enabled = true
email_sender = SmtpEmailSender
mime_encoding = base64
smtp_enabled = true
smtp_from = ********
smtp_from_name = Bot
smtp_port = 2525
smtp_server = *******
smtp_subject_prefix = [Trac]
smtp_user = bot@syntomo.com
ticket_subject_template = #$ticket.id:$summary
ticket_email_header_fields = owner, reporter, milestone, priority, severity
use_public_cc = false
use_tls = true



### comment:1 Changed 4 years ago by hasienda

• Owner changed from doki_pen to hasienda

Sorry for the long time without response.

Thanks for reporting here, so we may figure out, if its really caused by software, or by a local installation/configuration issue. In such a case I generally recommend to use the mailing-list first, and not to assume a bug right-away, if you can't prove it. It helps with visibility too, as you may have learned by sitting here and waiting for comments to this ticket.

Only recently the previous author agreed to hand-over this plugin for maintenance. I'm already busy, but to resolve this issue for/with you I'll need to know a bit more about how to reproduce it. Would you be so kind as to provide hints/describe your steps and expected vs. experienced outcome in detail, please?