ReplyToTicket fails to recognize replies to tickets if trac.ini contains a custom ticket_subject_template

[Olivier ANDRE]

ReplyToTicket fails to recognize replies to tickets if trac.ini contains a custom ticket_subject_template with a variable other than $prefix, $ticket.id and $summary.

[Floris Lambrechts]

This is my custom mail title template:

ticket_subject_template = $prefix [$ticket.project] #$ticket.id: $summary

'ticket.project' is a custom field defined in trac.ini section [ticket-custom].

Note that this issue probably is no longer applicable with the latest release of mail2trac (currently trying to get it installed, see #9527).

[anonymous]

Hi,

I have recently implemented the mail2trac functionality into our system and it's working perfectly. But the only issue is that custom ticket fields are not recognized by the plugin to be valid. i.e. I cannot use custom ticket fields as #field when creating/modifying the ticket.

I am currently using it like this: -

Subject: create: new test mail
Body: "Hello this is a test mail"
#owner: john
#priority: low
#group: group_name
#end

Here group is the name of my custom ticket field. Am I using the syntax wrong or is this functionality not implemented yet?

I guess it is the same issue as above, please correct me if I am wrong.

Thanks.