Modify ↓
Opened 18 years ago
Closed 15 years ago
#964 closed enhancement (fixed)
Allow batch closing of tickets
Reported by: | Owned by: | CuriousCurmudgeon | |
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Priority: | high | Component: | BatchModifyPlugin |
Severity: | normal | Keywords: | batch close status |
Cc: | nchosson@… | Trac Release: | 0.10 |
Description
My use case is that I have tickets created automatically from emails coming to our support email address. Thus some spam gets through, that I would like to have closed all at once, after selecting them in a list. It does not look like the current plug-in would allow me to close all the selected tickets at once. Thanks for your work on this long-awaited hack!
Attachments (0)
Change History (6)
comment:1 Changed 17 years ago by
Keywords: | status added |
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Priority: | normal → high |
comment:3 Changed 15 years ago by
Owner: | changed from ashwin_phatak to CuriousCurmudgeon |
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Status: | new → assigned |
comment:4 Changed 15 years ago by
Status: | assigned → new |
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You can batch close tickets by setting the status to close and the resolution to why it was closed. I would like to link these so that setting a status automatically closes a ticket, but am unsure how this would effect custom workflows.
comment:5 Changed 15 years ago by
Status: | new → assigned |
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comment:6 Changed 15 years ago by
Resolution: | → fixed |
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Status: | assigned → closed |
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I would say not just close, but in general change the status.