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Opened 6 years ago

Last modified 3 years ago

#9881 new enhancement

Support also tickets with no cases

Reported by: Shai Berger Owned by: Chris Wolf
Priority: normal Component: TicketToSalesforcePlugin
Severity: normal Keywords:
Cc: Trac Release: 0.12

Description

The existing plugin forces all tickets to be linked to salesforce cases. This can be wrong both businesswise (some tickets have no case) and technically (e.g. if there are existing tickets in the Trac database before the plugin is installed).

The attached patch allows tickets not to be linked. Since it is hard to link a ticket once it exists, it requires that in this case the case-number will be explicitly set to "none".

Attachments (1)

ticket2sf.patch (3.5 KB) - added by Shai Berger 6 years ago.

Download all attachments as: .zip

Change History (3)

Changed 6 years ago by Shai Berger

Attachment: ticket2sf.patch added

comment:1 Changed 3 years ago by wolfch

Hello, sorry if it seemed I ignored this - I never got a notification email, or my email client sent it to the spam folder. Let me check it out...

comment:2 Changed 3 years ago by Shai Berger

Hm, I may have other changes, some of which may be improvements, that we made later. I mostly lost interest in this, having switched jobs, but if there's interest, I may be able to dig something up.

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