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Opened 10 years ago

Closed 10 years ago

Last modified 10 years ago

#11942 closed defect (worksforme)

using xref for duplicate ticket

Reported by: shorif2000 Owned by: Eli Carter
Priority: normal Component: AdvancedTicketWorkflowPlugin
Severity: normal Keywords: xref duplicate
Cc: Trac Release: 1.0

Description

I have this installed on trac 1.01, centos 6, python 2.6.

I have option TicketWorkflowOpOwnerComponent and TicketWorkflowOpXRef ticked. I want to imlement the duplicate functionality. I have added the following in config file 



[ticket]
commit_ticket_update_check_perms = true
commit_ticket_update_commands.close =
commit_ticket_update_commands.refs = <ALL>
commit_ticket_update_envelope = []
commit_ticket_update_notify = true
default_component = other
default_milestone = Create/Update Project
default_version = v14
workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter

[ticket-workflow]
accept = new -> assigned
accept.operations = set_owner_to_self
accept.permissions = TICKET_MODIFY
dup = * -> closed
dup.name = close
dup.operations = set_resolution,xref
dup.set_resolution = duplicate
dup.xref = Ticket %s has been marked as a duplicate of this ticket.
dup.xref_local = Closed as duplicate of %s.
leave = * -> *
leave.default = 1
leave.operations = leave_status
needinfo = * -> needinfo
needinfo.name = Need info
needinfo.operations = set_owner_to_reporter
reassign = new,assigned,reopened -> new
reassign.operations = set_owner
reassign.permissions = TICKET_MODIFY
reopen = closed -> reopened
reopen.operations = del_resolution
reopen.permissions = TICKET_CREATE
resolve = new,assigned,reopened -> closed
resolve.operations = set_resolution
resolve.permissions = TICKET_MODIFY

When i go to modify a ticket and set as duplicate. there is no text box to enter the duplicate reference ticket.

Attachments (0)

Change History (7)

comment:1 Changed 10 years ago by Ryan J Ollos

Have you enabled the plugin through the plugin admin page? You've opened 5 tickets now claiming plugins don't work. My money is on something wrong or missed in your install steps. Please do a careful read of the TracPlugins page and then ask on the ​trac:MailingList before opening more tickets for install issues.

comment:2 Changed 10 years ago by shorif2000

Yes its enabled. below is full config 

# cat /opt/html/trac/paradox/conf/trac.ini
# -*- coding: utf-8 -*-

[announcer]
email_enabled = true
email_from = trac@domain.com
email_from_name = Paradox
email_replyto = noreply@domain.com
email_sender = SmtpEmailSender
email_subject_prefix = __default__
smtp_always_cc = Ramy.Mahmoud@domain.com, support@domain.com
smtp_default_domain = domain.com
smtp_password = 
smtp_port = 25
smtp_replyto = no-reply@domain.com
smtp_server = hero.uk.domain.com
smtp_subject_prefix = __default__
smtp_user = 
use_public_cc = true
use_short_addr = false
use_tls = false

[changeset]
max_diff_files = 0

[components]
advancedworkflow.controller.ticketworkflowopownercomponent = enabled
advancedworkflow.controller.ticketworkflowopownerfield = disabled
advancedworkflow.controller.ticketworkflowopownerprevious = disabled
advancedworkflow.controller.ticketworkflowopownerreporter = disabled
advancedworkflow.controller.ticketworkflowopresetmilestone = disabled
advancedworkflow.controller.ticketworkflowoprunexternal = disabled
advancedworkflow.controller.ticketworkflowopstatusprevious = disabled
advancedworkflow.controller.ticketworkflowoptriage = disabled
advancedworkflow.controller.ticketworkflowopxref = enabled
announcer.api.announcementsystem = enabled
announcer.api.subscriptionresolver = enabled
announcer.distributors.mail.emaildistributor = enabled
announcer.distributors.mail.sendmailemailsender = enabled
announcer.distributors.mail.smtpemailsender = enabled
announcer.email_decorators.announceremaildecorator = enabled
announcer.email_decorators.staticemaildecorator = enabled
announcer.email_decorators.threadingemaildecorator = enabled
announcer.email_decorators.ticketaddlheaderemaildecorator = enabled
announcer.email_decorators.ticketsubjectemaildecorator = enabled
announcer.email_decorators.wikisubjectemaildecorator = enabled
announcer.filters.defaultpermissionfilter = enabled
announcer.formatters.ticketformatter = enabled
announcer.formatters.wikiformatter = enabled
announcer.opt.subscribers.allticketsubscriber = enabled
announcer.opt.subscribers.generalwikisubscriber = enabled
announcer.opt.subscribers.joinablegroupsubscriber = enabled
announcer.opt.subscribers.ticketcomponentownersubscriber = enabled
announcer.opt.subscribers.ticketcomponentsubscriber = enabled
announcer.opt.subscribers.ticketcustomfieldsubscriber = enabled
announcer.opt.subscribers.userchangesubscriber = enabled
announcer.opt.subscribers.watchsubscriber = enabled
announcer.pref.announcerpreferences = enabled
announcer.pref.subscriptionmanagementpanel = enabled
announcer.producers.attachmentchangeproducer = enabled
announcer.producers.ticketchangeproducer = enabled
announcer.producers.wikichangeproducer = enabled
announcer.resolvers.defaultdomainemailresolver = enabled
announcer.resolvers.sessionemailresolver = enabled
announcer.resolvers.specifiedemailresolver = enabled
announcer.resolvers.specifiedxmppresolver = enabled
announcer.subscribers.carboncopysubscriber = enabled
announcer.subscribers.ticketownersubscriber = enabled
announcer.subscribers.ticketreportersubscriber = enabled
announcer.subscribers.ticketupdatersubscriber = enabled
ticketchangesets.* = enabled
ticketlog.* = enabled
trac.db.mysql_backend.mysqlconnector = disabled
trac.db.postgres_backend.postgresqlconnector = disabled
tracdragdrop.* = enabled
tracduplicates.web_ui = enabled
tracopt.mimeview.enscript.enscriptrenderer = enabled
tracopt.mimeview.php.phprenderer = enabled
tracopt.ticket.clone.ticketclonebutton = enabled
tracopt.ticket.commit_updater.committicketreferencemacro = enabled
tracopt.ticket.commit_updater.committicketupdater = enabled
tracopt.ticket.deleter.ticketdeleter = enabled
tracopt.versioncontrol.svn.svn_fs.subversionconnector = enabled
tracopt.versioncontrol.svn.svn_prop.subversionmergepropertydiffrenderer = enabled
tracopt.versioncontrol.svn.svn_prop.subversionmergepropertyrenderer = enabled
tracopt.versioncontrol.svn.svn_prop.subversionpropertyrenderer = enabled

[header_logo]
alt = 
link = http://intranet/trac/paradox/
src = common/trac_banner.png

[logging]
log_level = DEBUG
log_type = file

[notification]
always_notify_owner = true
always_notify_reporter = true
always_notify_updater = true
email_enabled = true
email_ldap_basedn = ou=Sites,dc=domain,dc=com
email_ldap_binddn = cn=ldaplookup,cn=Users,dc=domain,dc=com
email_ldap_bindpw = ***
email_ldap_port = 389
email_ldap_serveruri = ldap://ldapauth.domain.com
email_sender = SmtpEmailSender
smtp_always_cc = Ramy.Mahmoud@domain.com, support@domain.com
smtp_enabled = true
smtp_from = trac@domain.com
smtp_from_author = Paradox
smtp_from_name = Paradox
smtp_password = 
smtp_port = 25
smtp_replyto = no-reply@domain.com
smtp_server = hero.uk.domain.com
smtp_subject_prefix = __default__
smtp_user = 
use_public_cc = true
use_short_addr = false
use_tls = false

[project]
descr = Paradox replacement
name = Paradox
url = http://intranet/sidb

[ticket]
commit_ticket_update_check_perms = true
commit_ticket_update_commands.close = 
commit_ticket_update_commands.refs = <ALL>
commit_ticket_update_envelope = []
commit_ticket_update_notify = true
default_component = other
default_milestone = Create/Update Project
default_version = v14
workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter

[ticket-changesets]
collapsed = false
commands.close = close closed closes fix fixed fixes
commands.refs = addresses re references refs see
compact = true
envelope = 
hide_when_none = false
notify = true
ticket_comments = false

[ticket-workflow]
accept = new -> assigned
accept.operations = set_owner_to_self
accept.permissions = TICKET_MODIFY
dup = * -> closed
dup.name = close
dup.operations = set_resolution,xref
dup.set_resolution = duplicate
dup.xref = Ticket %s has been marked as a duplicate of this ticket.
dup.xref_local = Closed as duplicate of %s.
leave = * -> *
leave.default = 1
leave.operations = leave_status
needinfo = * -> needinfo
needinfo.name = Need info
needinfo.operations = set_owner_to_reporter
reassign = new,assigned,reopened -> new
reassign.operations = set_owner
reassign.permissions = TICKET_MODIFY
reopen = closed -> reopened
reopen.operations = del_resolution
reopen.permissions = TICKET_CREATE
resolve = new,assigned,reopened -> closed
resolve.operations = set_resolution
resolve.permissions = TICKET_MODIFY

[ticketlog]
log_message_maxlength = 100
log_pattern = \s*#%s\s+.*

[trac]
base_url = http://intranet/trac/paradox/
check_auth_ip = true
default_date_format = iso8601
default_language = 
default_timezone = 
metanav = login,logout,settings,help,about
repository_dir = /hero/subversion/paradox

comment:3 Changed 10 years ago by Jun Omae

In addition, would you please provide System Information and Installed Plugins from "About Trac" page in your Trac instance?

comment:4 Changed 10 years ago by shorif2000

see below

System Information

Package Version
Trac 1.0.1
Trac 1.0.1
Babel 0.9.4
Genshi 0.7 (without speedups)
mod_python 3.3.1
Pygments 1.1.1
pysqlite 2.4.1
Python 2.6.6 (r266:84292, Jan 22 2014, 09:42:36) [GCC 4.4.7 20120313 (Red Hat 4.4.7-4)]
Python 2.6.6 (r266:84292, Jan 22 2014, 09:42:36) [GCC 4.4.7 20120313 (Red Hat 4.4.7-4)]
setuptools 0.6
setuptools 0.6
SQLite 3.6.20
Subversion 1.6.11 (r934486)
jQuery 1.7.2

Installed Plugins

Name Version Location
AdvancedTicketWorkflowPlugin 0.11dev-r13338 /usr/lib/python2.6/site-packages/AdvancedTicketWorkflowPlugin-0.11dev_r13338-py2.6.egg
TracAnnouncer 1.0dev-r13984 /usr/lib/python2.6/site-packages/TracAnnouncer-1.0dev_r13984-py2.6.egg
TracDragDrop 0.12.0.12-r13613 /usr/lib/python2.6/site-packages/TracDragDrop-0.12.0.12_r13613-py2.6.egg
TracTicketChangelogPlugin 0.2dev-r13960 /usr/lib/python2.6/site-packages/TracTicketChangelogPlugin-0.2dev_r13960-py2.6.egg

Edit: reformatted and removed configurations which is already provided in comment:2.

Last edited 10 years ago by Jun Omae (previous) (diff)

comment:5 Changed 10 years ago by Ryan J Ollos

You have: 

[trac]
workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter

However, if you wish to use TicketWorkflowOpOwnerComponent and TicketWorkflowOpXRef, you must add those to the workflow list: 

[trac]
workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerComponent,TicketWorkflowOpXRef

You have simply copied the example from AdvancedTicketWorkflowPlugin#Example, however note the comment on the page - Add the individual controller to the workflow controller list: ... (The individual controller name is listed in parenthesis after the operation name in the documentation section below.)

comment:6 Changed 10 years ago by Ryan J Ollos

Resolution: → worksforme
Status: new → closed

Feel free to follow-up if it's not working for you, though as stated elsewhere, the ​trac:MailingList should be used for support requests before opening a ticket.

comment:7 Changed 10 years ago by Ryan J Ollos

Additional documentation added in wiki:AdvancedTicketWorkflowPlugin@26?action=diff.

Modify Ticket

Change Properties
Set your email in Preferences
Action
as closed The owner will remain Eli Carter.
The resolution will be deleted. Next status will be 'reopened'.

Add Comment

E-mail address and name can be saved in the Preferences.

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