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Opened 7 years ago

Last modified 7 years ago

#11992 new defect

Error creating link

Reported by: niltongouveajr@… Owned by: Andrea Tomasini
Priority: normal Component: AgiloForTracPlugin
Severity: normal Keywords: agilo, link, keyerror, u'_us
Cc: Trac Release: 1.0

Description

Hello,

I'm getting the error message "Oops ... Trac detected an internal error: KeyError: u'_us'" when I try to create a link with source "Change Request" and target "Change Request Task". Any idea what might be causing this error?

Thank you so much!

Attachments (0)

Change History (3)

comment:1 Changed 7 years ago by anonymous

Hi, can you write us an email to support@… adding a screenshot of the /about page? (Please, make sure to remove all the sensitive data, like passwords, etc...)

comment:2 Changed 7 years ago by claudio.dicosmo@…

The link system has an issued that prevent the creation of links with a target ticket type name longer than 14 characters. A ticket has been created for this (https://agilo.agilofortrac.com/ticket/1359)

When experiencing this error the best way to fix it is:

  • to remove from the trac.ini file all information regarding the long ticket type name which are in the section agilo links
  • rename it with a smaller name
  • set again the alias name in the Agilo Tickets section (admin page)
  • recreate the links where the ticket was involved

comment:3 Changed 7 years ago by niltongouveajr@…

Hi Claudio,

It worked. Thank you!!!

Cheers,

Nilton

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