Notification doesn't work

[tim.ward@…]

When setting notify=True on the ticket.update call the INotificationSubscriber plugins don't appear to get called.

It looks like notify=True results in calling some old, outdated, Trac notification system which works off some hard-coded stuff in trac.ini, rather than the current notification system which is configurable by user preferences.

So if you're using the new user-configurable notification system all you get if you set notify=True for ticket.update is

Trac[compat] INFO: no recipient for a ticket notification

in the log, and no emails.

[anonymous]

What seems to work is, in ticket.py change

                tn = TicketNotifyEmail(self.env)
                tn.notify(t, newticket=False, modtime=when)

to

                event = TicketChangeEvent( 'changed', t, when, author, comment )
                NotificationSystem( self.env ).notify( event )

I haven't attempted to do the same for create (I've only tried it for update) and I haven't looked at whether there are any unit tests covering this area.

[Ryan J Ollos]

See ​TracDev/NotificationApi.

[Ryan J Ollos]

If you can provide a patch, please see ​trac:PatchWelcome.

[anonymous]

As a workaround, adding the old config parameters in trac.ini seems to "fix" this issue as well...

So adding these "back" in notification-section in trac.ini worked for us:

always_notify_reporter=true
always_notify_owner=true

So the old to-be-deprecated code seems to be still using those flags...

[Jun Omae]

Fixed in [18219].