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Opened 10 years ago

Closed 10 years ago

#1413 closed defect (fixed)

Word documents as attachments can't be open from the ticket (Windows2003)

Reported by: faiksayran@… Owned by: Bas van der Vlies
Priority: normal Component: EmailtoTracScript
Severity: blocker Keywords: attachment
Cc: Trac Release: 0.10

Description

I sent an email with a word document attached. email2trac successfully created the ticket and the attachment. But from trac I am not able to open the attachment as a word document. It tries to open it as "encoded text".

Regards

Attachments (0)

Change History (5)

comment:1 Changed 10 years ago by Bas van der Vlies

Status: newassigned

I have just tried to send an email with a word attachment and open it in trac without any problems. Trac can not generate a preview you have to download the file:

Ticket #1: 8-Maart-2007.doc
File 8-Maart-2007.doc, 111.5 kB (added by Bas van der Vlies, 15 seconds ago)

Added by email2trac
HTML preview not available. To view the file, download the file. 

Maybe yoo have to configure the mime-types for your browser.

comment:2 Changed 10 years ago by anonymous

Summary: Word documents as attachments can't be open from the ticketWord documents as attachments can't be open from the ticket (Windows2003)

Thanks for the response. I think I found the problem. First of all I missed a very important detail (so sorry about that): I am using email2Trac scrip on a windows 2003 server. Also Trac is running on that server as well. A scheduled batch periodically reads email from the pop server and runs them throug Email2Trac script. There were 2 problems. I patched the script for those.

  • Unicode filenames can't be processed. I encoded them to utf-8 that fixed.
  • util.create_unique_file was creating text files on NTFS. I used open (...,'wb') and open(...,'rb'). That is also fixes the problem.

Anything else works fine on Windows platform. FYI

Regards

comment:3 Changed 10 years ago by Bas van der Vlies

Can you send me the diff and can you update the wiki page. How to setup email2trac under windows? :-)

If i

comment:4 Changed 10 years ago by anonymous

Yes, I will gladly.

comment:5 Changed 10 years ago by Bas van der Vlies

Resolution: fixed
Status: assignedclosed

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