Overshooting estimate reduces remaining effort while ticket is open
|Reported by:||andyg||Owned by:||daan|
If you have a ticket set with an estimate of X hours, and you add a total of X + Y hours to the ticket, effectively working Y extra hours, the estimated effort is reduced by Y hours if the ticket is currently open. Working Y hours beyond the estimate is unplanned work and should not reduce the effort remaining. If the ticket is then closed, this problem is not evident.