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Opened 10 years ago

Closed 10 years ago

Last modified 19 months ago

#3025 closed enhancement (wontfix)

SLA time tracking

Reported by: anonymous Owned by: Russ Tyndall
Priority: normal Component: TimingAndEstimationPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11

Description

Is it possible to add a feature about SLA time tracking? Configure the estimated time and just subtract the closed time except stopping the timer when the issue is with a custom reason like (waiting for additional information)

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Change History (2)

comment:1 Changed 10 years ago by anonymous

Trac Release: 0.100.11
Type: defectenhancement

Changing to enhancement. Sorry.

comment:2 Changed 10 years ago by Russ Tyndall

Resolution: wontfix
Status: newclosed

Everything is possible, but it doesnt sound like this would be a great fit for this plugin. Partly I dont know what SLA time tracking is, or what that implies and a quick google didnt clear this up.

There have been requests for a timer before, but I feel that this would be better managed as a plugin to T&E or a separate plugin branching its code.

Thanks for the idea, but I probably will not be tackling this one unless you can make a good case for it being a part of this plugin.

Russ

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