Opened 10 years ago

Last modified 6 years ago

#3151 new enhancement

Two requests: Assign to specific user, Send email

Reported by: gmr@… Owned by: Eli Carter
Priority: low Component: AdvancedTicketWorkflowPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11


Looking for two features:

  1. The ability to assign to a particular user without having them on the ticket. Something like TicketWorkflowOpOwnerField but where you can specify the username instead of the Field.
  2. The ability to send off a custom email notification. In our case it's an email to mailing list that a ticket has reached a certain state and we don't want to force use of that mailing list on the CC (makes for very verbose chatter). This is what I'm trying to achieve by using TicketWorkflowOpRunExternal in #3150.

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Change History (8)

comment:1 Changed 10 years ago by anonymous

Owner: changed from Matt Good to Eli Carter

comment:2 Changed 10 years ago by Noah Kantrowitz

Component: AccountManagerPluginAdvancedTicketWorkflowPlugin

comment:3 Changed 10 years ago by Eli Carter

For the first request: The set_owner operation provided by Trac core allows you to specify a single user. Is that not what you want?

For the second request: Yeah, 'send_email' or something would be useful.

(In the future, when you have 2 requests, please file each as a separate ticket.)

comment:4 Changed 10 years ago by gmr@…

Sorry for the wrong component, could have sworn I checked that.

Re #1, ah I wasn't aware of that, I must have missed that in the documentation. Thanks for the clarification.

Will break up any future requests.

comment:5 Changed 10 years ago by Eli Carter

Priority: normallow

While I could implement a send_email operation, I don't think writing a shell script and using the run_external operation is that much work. I think a send_email operation would be handy, but I'm going to leave this enhancement to the LazyWeb for now.

comment:6 Changed 7 years ago by anonymous

Type: enhancementdefect

comment:7 Changed 7 years ago by anonymous

Type: defectenhancement

comment:8 Changed 6 years ago by anonymous

for your first request (I had the same,and missed the same documentation), here is a more general op to set any field to any value #9502

Modify Ticket

Change Properties
Set your email in Preferences
as new The owner will remain Eli Carter.

Add Comment

E-mail address and name can be saved in the Preferences.

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