Two requests: Assign to specific user, Send email
|Reported by:||Owned by:||Eli Carter|
Looking for two features:
- The ability to assign to a particular user without having them on the ticket. Something like TicketWorkflowOpOwnerField but where you can specify the username instead of the Field.
- The ability to send off a custom email notification. In our case it's an email to mailing list that a ticket has reached a certain state and we don't want to force use of that mailing list on the CC (makes for very verbose chatter). This is what I'm trying to achieve by using TicketWorkflowOpRunExternal in #3150.
Change History (8)
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