Possibility to use different workflow steps based on ticket type

[nverdo@…]

Hi,

We installed the testing workflow, but we are wondering if it is (or will be) possible to alter the workflow depending on ticket type.

For example for regular tasks there is no need to have them closed by a ticket_admin. But for bugs and enhancements we would like a ticket_admin to close them.

Is this possible,

Kind regards,

Niels Verdonk (eBuddy)

[hju@…]

This is what triage (TicketWorkflowOpTriage) does. No need for an enhancement (as far as I understand you).

You can switch to a different state depending on the ticket type - an these states have diffenrent permissions depending on your demands

[anonymous]

Use TypedTicket workflow - the ony fudge-up is you need to add a couple of patches to make it work - will be good if the code could be aligned then all these requests for workflow based on type could be closed.

[Eli Carter]

The triage operation (TicketWorkflowOpTriage) provides this ability, as the first comment indicated.