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Opened 8 years ago

Last modified 8 years ago

#5620 new enhancement

Add due date to ticket and send a reminder when tickets are overdue

Reported by: cbidwell@… Owned by: anybody
Priority: normal Component: Request-a-Hack
Severity: normal Keywords:
Cc: Trac Release: 0.11

Description

I would love, as a manager, to be able to assign tickets to users and assign due dates to tickets. With those due dates to perhaps send a reminder that a ticket is either overdue or about to become overdue.

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Change History (4)

comment:1 Changed 8 years ago by Ryan J Ollos

Part of what you want to accomplish can be implemented with the DateFieldPlugin. I've seen some discussion about sending overdue reminders ... somewhere. One idea was to run a Cron job that ran queries on the database. This would be in my opinion a quick and easy way to do it, although a plug-in with this functionality would definitely be nice.

comment:2 Changed 8 years ago by Ryan J Ollos

Summary: Trac Ticket Due DatesAdd due date to ticket and send a reminder when tickets are overdue

Another idea would be to create the due date and then create a report that shows tickets for user that are past their due date. I think this can be done without any programming, and I have been meaning to work on it for some time.

comment:3 Changed 8 years ago by Ryan J Ollos

See also #3565.

comment:4 Changed 8 years ago by Ryan J Ollos

See also: TracReminderScript

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