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Opened 7 years ago

Closed 7 years ago

#6416 closed enhancement (fixed)

Resolution can not change owner

Reported by: zhijiex@… Owned by: Eli Carter
Priority: high Component: AdvancedTicketWorkflowPlugin
Severity: major Keywords:
Cc: Trac Release: 0.11

Description

For my workflow I select resolve as "fixed/invalid". Then the ticket status become closed. But I also want to change the ticket owner into reporter. Current plugin has no such function

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Change History (4)

comment:1 Changed 7 years ago by Eli Carter

Resolution: worksforme
Status: newclosed

The set_owner_to_reporter operation does exactly that.

comment:2 Changed 7 years ago by zhijiex@…

Resolution: worksforme
Status: closedreopened

My workflow trac.ini is as below: resolve = new,assigned, reopened -> closed resolve.operations = set_resolution resolve.operations = set_owner_to_reporter resolve.permissions = TICKET_MODIFY

Resolve drop-down menu will disappear. I can not choose which resolve types such as: fixed, invalid.... But the resolve owner will be changed reporter. I hope that the resolve types can be kept to allow select and the resolve owner is changed into reporter.

comment:3 Changed 7 years ago by Eli Carter

Try:

resolve = new,assigned, reopened -> closed
resolve.operations = set_resolution,set_owner_to_reporter
resolve.permissions = TICKET_MODIFY

instead. Does that work for you?

comment:4 Changed 7 years ago by anonymous

Resolution: fixed
Status: reopenedclosed

It works fine.

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as closed The owner will remain Eli Carter.
The resolution will be deleted. Next status will be 'reopened'.

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