No notification sent to previous owner when a ticket is reassigned
|Reported by:||Ryan J Ollos||Owned by:||Steffen Hoffmann|
|Severity:||major||Keywords:||ticket email notification|
|Cc:||Steffen Hoffmann||Trac Release:||0.11|
When a user is removed from the CC list, they receive the a notification email showing the change to the CC list. This is the last email they receive unless they are also the owner or reporter (or component owner and have opted in to notifications).
It seems to me that the same behavior should also be observed when a ticket is reassigned. If the owner is changed, the previous owner should receive one final email showing them that the ticket was reassigned.
However, I have tested and this is not the behavior I am seeing. If another user reassigns a ticket that I own, I receive no notification of that change unless I'm also the ticket owner or on the CC list.
Change History (13)
comment:1 Changed 7 years ago by
|Priority:||normal → high|
|Severity:||normal → major|
|Status:||new → assigned|
comment:9 Changed 4 years ago by
|Owner:||changed from Robert Corsaro to Steffen Hoffmann|
|Status:||assigned → new|