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Opened 7 years ago

Closed 5 years ago

Last modified 5 years ago

#6539 closed defect (invalid)

Reply to ticket creates a new ticket

Reported by: manschwetus@… Owned by: Jeff Hammel
Priority: normal Component: MailToTracPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11

Description

open ticket works, I get such a mail: #76: test


Reporter: Florian Manschwetus <fm1007@…> | Owner:

Status: new | Priority: normal

Milestone: #1 Aufgaben -- Unverteilt | Resolution:

Keywords: | Blocking:

Blockedby: |


test2

When I reply, this is the reply: #77: Re: [TK Main Administration Projekt] #76: test


Reporter: Florian Manschwetus <fm1007@…> | Owner:

Status: new | Priority: normal

Milestone: #1 Aufgaben -- Unverteilt | Resolution:

Keywords: | Blocking:

Blockedby: |


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Attachments (2)

mail2trac_bug (2.5 KB) - added by manschwetus@… 7 years ago.
looks like a bug in email parsing, I just replied, no base64 encoded stuff attached
mail2trac-default-subject-prefix.patch (832 bytes) - added by Daniel Westermann-Clark 7 years ago.
Determine default subject prefix if not defined

Download all attachments as: .zip

Change History (8)

comment:1 Changed 7 years ago by Ryan J Ollos

Summary: reply to ticket doesn't workReply to ticket creates a new ticket

So you are saying that it creates a new ticket for you?

Changed 7 years ago by manschwetus@…

Attachment: mail2trac_bug added

looks like a bug in email parsing, I just replied, no base64 encoded stuff attached

comment:2 Changed 7 years ago by manschwetus@…

uh, that was really I'll formatted, I'll attach it as plain text

comment:3 Changed 7 years ago by Daniel Westermann-Clark

I ran into this problem as well with Trac instances that do have smtp_subject_prefix defined. In this case, Trac 0.11.6 defaults to a value of __default__ which this plugin doesn't handle.

I'll attach a quick patch to handle the default value. I couldn't find an API in Trac 0.11.6 to return the actual subject prefix, so I had to determine it manually.

Changed 7 years ago by Daniel Westermann-Clark

Determine default subject prefix if not defined

comment:4 Changed 5 years ago by Floris

ReplyToTicket also fails to recognize replies to tickets if trac.ini contains a custom ticket_subject_template with a variable other than $prefix, $ticket.id and $summary.

comment:5 Changed 5 years ago by Olivier ANDRE

Resolution: invalid
Status: newclosed

I create the ticket #9536 for this problem.

comment:6 Changed 5 years ago by Olivier ANDRE

can you post your ticket_subject_template on #9536

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Set your email in Preferences
Action
as closed The owner will remain Jeff Hammel.
The resolution will be deleted. Next status will be 'reopened'.

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