Using set_owner_to_previous in case reporter and owner are the same
|Reported by:||anonymous||Owned by:||retracile|
set_owner_to_reporter when resolving a ticket, so the reporter has to confirm the resolved ticket. On confirmation the ticket is closed where I'm using set_owner_to_previous in order to close the ticket and to have as owner the one who has resolved the ticket (statistics). In case that somebody reported a ticket to himself the set_owner_to_previous will set the owner empty, as it seems that there were no previous owner as all the time reporter and resolving owner were the same.
Can you please change the set_owner_to_previous to keep the current owner in case there is no previous owner???
Change History (9)
Changed 6 years ago by anonymous
comment:6 Changed 6 years ago by retracile
- Resolution set to fixed
- Status changed from new to closed
comment:7 Changed 6 years ago by bof
- Cc bof added; anonymous removed
- Resolution fixed deleted
- Status changed from closed to reopened