Opened 8 years ago

Last modified 5 years ago

#7382 new defect

Plugin loading results forever (do not return result set)

Reported by: sartbr77@… Owned by: Ryan J Ollos
Priority: normal Component: DuplicateTicketSearchPlugin
Severity: normal Keywords: result set, loading
Cc: gregmac Trac Release: 0.12

Description (last modified by Ryan J Ollos)

I have installed the DuplicateTicketSearchPlugin through a generated egg like proposed in #6963. However, after typing ticket summary, it opens the "Loading related tickets..." part but does not return results.

Looking at the trac logs i see it appears to search and find tickets correctly but it never return the results to the ticket page.

I tried to debug code, it seems that problem occurs on line "dupeticketlistDiv.html(html).slideDown();", somehow it doesn't slide down the html frame to show results.

I tried it on firefox and IE, same problem on both. Trac is installed on a linux server with a env set to "/usr/share/trac", python version is 2.5.

Attachments (0)

Change History (7)

comment:1 Changed 8 years ago by sartbr77@…

Cc: gregmac added; anonymous removed

I found out what was the problem. I have one ticket type with the characters "ç" and "ã" and the plugin isn't escaping them properly. Apparently the problem occurs just with the ticket type, not summary or other fields.

comment:2 in reply to:  1 Changed 8 years ago by Ryan J Ollos

Replying to

I found out what was the problem.

Did you find a solution to the issue yet?

comment:3 Changed 8 years ago by Ryan J Ollos

Description: modified (diff)

I have to wonder if this is an issue with the XML-RPC plugin. Please let me know if you have a solution.

comment:4 Changed 7 years ago by Ryan J Ollos

Owner: changed from gregmac to Ryan J Ollos
Priority: normalhigh
Status: newassigned

comment:5 Changed 7 years ago by Ryan J Ollos

I've tried reproducing the issue before and after applying the patch in #8399, and can't reproduce. Couldn't you please try with the latest version of the code?

comment:6 Changed 7 years ago by Ryan J Ollos

Priority: highnormal

Setting priority to normal pending feedback.

comment:7 Changed 5 years ago by Ryan J Ollos

Status: assignednew

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