Opened 6 years ago

# Triage not working on 0.12.x

Reported by: Owned by: yannick.derechapt@… Eli Carter high AdvancedTicketWorkflowPlugin critical 0.12

### Description

I have reproduced the same flow as the one provided in the example for the triage. So when you accept the ticket into the workflow, the status doesn't get updated accordingly. You see that there have been an update in the comment but this is empty. I tried on 2 different install with 0.12.x, without success (no problem on a quick try on 0.11)

Set_status_to_previous and set_owner_to_previous are working.

I haven't tried the others.

Yannick

### comment:1 Changed 5 years ago by tntphuoc@…

Priority: normal → high normal → critical

Triage is really the most expected function of this plugin. On 0.12, it even does not work for the simplest triage example. So could you help me provide the patch as soon as possible? Or any suggested workaround would be highly appreciated.

Thanks, Pop

### comment:2 Changed 5 years ago by David.Byrne@…

I've been using this plugin with 0.12 for over a year and have been using the triage function successfully. In my workflow, I have a resolve triage that sets defects and enhancements to one status and requests and tasks to a different status. Here is my section of the workflow definition:

resolve = assigned -> *
resolve.permissions = CODE_COMMIT
resolve.operations = set_resolution,triage,set_owner
resolve.set_owner = migrator
resolve.triage_field = type
resolve.default = 1


My config entry for the workflow line is:

workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter,TicketWorkflowOpTriage,TicketWorkflowOpResetMilestone,TicketWorkflowOpOwnerField,TicketWorkflowOpOwnerComponent


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