Modify ↓
Opened 13 years ago
Closed 13 years ago
#9185 closed enhancement (fixed)
Allow for status change and owner change with a single action
Reported by: | Owned by: | Eli Carter | |
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Priority: | normal | Component: | AdvancedTicketWorkflowPlugin |
Severity: | normal | Keywords: | |
Cc: | Trac Release: | 0.11 |
Description
We're using a workflow similar to the Enterprise workflow, and one annoyance is the infoneeded section. Right now to request info from someone we need to:
- Assign the ticket to them
- Change the status to infoneeded
When the person responds, they need to:
- Use the provide info transition to return it to assigned
- Change the owner back to the original owner
It'd be nice if the first two steps could be combined, where the transition for infoneeded would display a field for a username. Then the status of the ticket and the owner would change in one operation. Kind of like xref, but instead of posting a comment it changes the owner.
Attachments (0)
Change History (2)
comment:1 Changed 13 years ago by
comment:2 Changed 13 years ago by
Resolution: | → fixed |
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Status: | new → closed |
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You can combine the first two steps; you create an action that has set_owner as the operation, and the destination state as 'need info'. Essentially, just add the set_owner operation to your current action that changes the status to infoneeded.
Likewise, the 'provideinfo' step can use set_owner_to_previous operation (provided by this plugin) so changing the owner back to the original owner is automatic.