Opened 11 years ago

Closed 11 years ago

#9185 closed enhancement (fixed)

Allow for status change and owner change with a single action

Reported by: pb30@… Owned by: Eli Carter
Priority: normal Component: AdvancedTicketWorkflowPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11


We're using a workflow similar to the Enterprise workflow, and one annoyance is the infoneeded section. Right now to request info from someone we need to:

  1. Assign the ticket to them
  2. Change the status to infoneeded

When the person responds, they need to:

  1. Use the provide info transition to return it to assigned
  2. Change the owner back to the original owner

It'd be nice if the first two steps could be combined, where the transition for infoneeded would display a field for a username. Then the status of the ticket and the owner would change in one operation. Kind of like xref, but instead of posting a comment it changes the owner.

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Change History (2)

comment:1 Changed 11 years ago by Eli Carter

You can combine the first two steps; you create an action that has set_owner as the operation, and the destination state as 'need info'. Essentially, just add the set_owner operation to your current action that changes the status to infoneeded.

Likewise, the 'provideinfo' step can use set_owner_to_previous operation (provided by this plugin) so changing the owner back to the original owner is automatic.

comment:2 Changed 11 years ago by pb30@…

Resolution: fixed
Status: newclosed

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